Senior Service Designer, Nottingham

User Centred Design


Salary: Up to £60K depending on skills and experience  
Contract type: Permanent appointment
Grade: MoJ Band Ab
Number of open roles: 1
Location: Nottingham
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full time, part time


These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The Team

At MoJ senior service designers operate as part of a large family of interaction, service and visual designers. They work in multidisciplinary teams, alongside user researchers, interaction designers, business analysts, content designers, product owners, delivery managers and developers to deliver world-class, user-centred services.

The Role

This role will be working for our Office of the Public guardian department, please see OPG for more details about the department.

You’ll be responsible for the end-to-end design perspective of a service, identifying gaps and opportunities for end users and the organisation across all touch points within both digital and non-digital services. You’ll also lead the service design profession in a particular area ensuring consistency and the highest value exchange. You’ll mentor others and work with senior stakeholders and help the senior management team make the right decisions.

Overall, you’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use. You will also be expected to participate and lead an active role in the design community and represent in internal and across government assessments.


  • Work with teams and stakeholders to capture the entire perspective of a service, set the vision and build a roadmap for the future
  • Understand the existing supporting system of a service and work with teams to target improvements
  • Identify opportunities for cost reduction and improvement within an existing service
  • Capture, document and present holistic user journeys in a clear, engaging way
  • Lead the design perspective in discussions with teams and stakeholders
  • Understand user needs and track interactions across departmental and organisational boundaries
  • Lead on ensuring that interactions and user journeys across a service are rational and consistent
  • Create and rapidly iterate both digital and non-digital service prototypes where required
  • Utilise, iterate and introduce digital patterns and standards that scale
  • Welcome constructive criticism and be able to constructively review the work of others
  • Be excited about the future and bring new trends and technology into services
  • Analyse failure within services and identify root causes for that failure

You’ll have

  • a design-related degree (preferable) and demonstrable experience in end-to-end service design
  • knowledge of how the internet works and what digital transformation means
  • lead conversations and written about current design trends in both the public and private sector
  • extensive experience of solving problems on paper and prototyping in HTML, with a wide range of design software (eg Sketch, Creative Suite)
  • worked at pace in an agile environment
  • experience of explaining ideas in a way that other people understand
  • experience of how to use data and research to influence design thinking
  • an understanding of how form and function work together
  • knowledge of how to remove complexity from services
  • ability to write for user interfaces, explain design decisions and be able to represent a service at a service assessment
  • ability to assess a service and give constructive feedback
  • put forward the case for design with team members and senior stakeholders
  • collaborated on designs with a developers and engage the whole multidisciplinary team with the design process
  • lead workshops
  • mentored other designers

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions to around the behaviours we require to be successful in this role. The behaviours we assess are:

  • Leadership
  • Communicating and influencing
  • Working together
  • Developing self and others
  • Making effective decisions
  • Delivering at pace
  • Seeing the big picture
  • Changing and improving
  • Managing a quality service
Throughout the process we will assess your technical specialist skills and experience on the above requirements 


If selected for interview, be prepared to show a strong portfolio of interaction design and prototype output that demonstrates effective user-centred design and be able to explain previous examples of the following:

  • How you used data and research to influence design thinking
  • Show how they have validated and iterated prototypes
  • The ability to communicate the vision and roadmap for a service you have worked on
  • How you influenced stakeholders to make positive change
  • Experience of working in agile teams
  • Show how you have captured and synthesised output from workshops
  • Be able to talk about how you encouraged collaboration in a previous team
  • There will also be a 15 minute design task
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview.

Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

You’ll also get:
  • Flexible working, whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you
  • Lots of training and development opportunities
  • A civil service pension with an average employer contribution of 22%
  • 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday. No promises you’ll be invited to her party, though
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers.
Selection process details

Candidates must submit:
  • a current and relevant CV;
  • a cover letter (1 page max) setting out why you are interested in the role and how you meet the skills and experience required.
  • a portfolio with your application as a PDF or a link to where your work may be available

At the CV review stage we will use the technical/specialist skills and experience to determine your suitability for the role. At the interview we ask you questions based on the specialist/technical skills and experience in the job advert and job description.

We conduct competency based interviews which means the interviewers will ask open-ended questions to which they are seeking answers/evidence of essential, previous experience in order to guide their hiring decision. Some roles may also require us to use assessments as part of the interview process.

Please note that due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants

For further information regarding this role please contact MoJ D&T Recruitment.

Further information

All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for Civil Servants only: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage (usually 5-10% of current salary) or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for all Applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restriction or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.