Service Owner, London

Product and Delivery


Salary:  Up to £75,000 depending on skills and experience 
Contract type: 2-year fixed term appointment
Grade: MoJ Band Ab
Number of open roles: 1
Location: London
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full time, part time
Closing date for applications: rolling campaign, pls apply asap 
Interviews: on-going
Interview location: 102 Petty France, London SW1H


These are exciting times at MOJ Digital & Technology (D&T). We have a clear vision - to develop a digitally-enabled justice system that is more simple for end users to use - and we’re looking for talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To find out more about what we do and how we’re doing it, read our blog.

The role

We’re looking for talented and tenacious people to join our digital team in London.

A key member of the Central Digital management team, you will be responsible for enabling the MoJ’s vision of a ‘transformed department’ and deliver continuous improvement to help make life for staff at MoJ’s Headquarters easier, more enjoyable and productive.  You will also be responsible for building a strategic partnership with one of the Ministry’s key agencies, the Courts and Tribunals Service (HMCTS), to help deliver transformed services alongside their Reform and Common Platform programmes.

You will lead multi-disciplinary teams that use digital thinking, culture, service design and delivery practices to develop these dramatically improved digital tools and services. Where appropriate this will include making challenging buy vs. build decisions. 

You'll manage:

Stakeholder relationship:

  • Build and maintain strong relationships with HMCTS, HQ stakeholders, MoJ Digital & Technology and the cross-Whitehall digital community
  • Work across MOJ Digital & Technology to ensure that new demand gets to the right place and the priority & impact is understood by the receiving service lead
    • ensure that the right level of advice is available to HQ and HMCTS business areas and identify future opportunities to help them meet their objectives
    • maintain understanding of the quality of live service we provide to HQ and HMCTS across Digital & Technology services to ensure we provide a good service as a whole.
  • Understand each directorate’s strategy, business objectives, users and high level user needs
  • Work with directorates to join up strategies and processes to meet the MoJ vision of a transformed department

Team, delivery and financial responsibility:

  • Be responsible for 2 multi-disciplinary teams totalling a little over 20 people and an annual people budget of around £1.4m
  • Set direction and provide strong, decisive and visible leadership across the 2 teams
  • Prioritise to maximise return on investment; considering user needs, organisational goals, technical risk, commercial considerations & deadlines, team capabilities and resources
  • Use agile methodologies to maintain delivery priorities, hold others to account for delivery and respond swiftly to changing requirements
  • Use service design and user research to identify and improve new services, and deliver them through to implementation and management of live service in line with Government Digital Service (GDS) principles; engaging and influencing key strategic stakeholders to enable successful delivery of sustainable services that met the needs of users
  • Lead strategies to reduce dependency on legacy technology contracts and systems and simplify underlying business processes, in order to continuously improve the service delivered to the Courts and Tribunals and to HQ staff - and reduce technical debt
  • Oversee the management of the operational digital services that Central Digital delivers to the Courts and Tribunals and to HQ staff, to minimise downtime, ensure incidents are effectively responded to when required and risks are effectively managed
  • Identify and progress opportunities to reduce costs and duplication by actively promoting simplification, re-use, and purchase - alongside internal development

Transformation roadmap & strategy

  • Be an equal member of the Central Digital Leadership team to ensure the right balance of work against digital transformation priorities and MoJ organisational goals
  • Feed into the development of the overall ‘digital transformation of the justice system’ roadmap and be involved in developing strategies to increase the pace of transformation - identifying opportunities to join up across the justice system and share and reuse common components, expertise and capability where possible
  • Share service management and procurement expertise with the public sector and suppliers
  • Collaborate with governments and organisations around the world to change and radically improve how the public sector buys and delivers technology.
You’ll have:
  • Demonstrable experience in managing multiple multi-disciplinary teams delivering digital services using user-centred agile and service design approaches
  • Worked with C-suite level stakeholders to persuade them of the benefits of agile and service design techniques
  • Experience of building strategies to digitally transform services and join up across services, focusing on delivering maximum return on investment
  • Experience of building and managing teams that buy as well as build digital services
  • A high level of understanding of technology infrastructure (eg devices, networks, hosting)
  • A systematic approach to solving problems
  • An awareness of the Government Service Standard

Throughout the process we will assess your technical specialist skills and experience on the above requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview.

Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

You’ll also get:

  • Flexible working options such as working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss further
  • Lots of training and development opportunities
  • A civil service pension with an average employer contribution of 22%
  • 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday. No promises you’ll be invited to her party, though
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers.

Selection process details

Candidates must submit:

  • a current and relevant CV;
  • a Cover letter  (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.

The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role. At the interview we ask you questions based on the specialist/technical skills and experience in the job advert. If invited to an interview we will send you a detailed Job description to help you prepare for your interviews.

We conduct competency based interviews which means the interviewers will ask open-ended questions to which they are seeking answers/evidence of essential, previous experience in order to guide their hiring decision. Some roles may also require us to use assessments as part of the interview process.

Please note that due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants

For further information regarding this role please contact MoJ D&T Recruitment.

Further information

All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for Civil Servants only: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for all Applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restriction or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.