User Researcher / Senior User Researcher, London

Research


Description

Salary: Up to £54K London/ Up to £48K National(User Researcher) & up to £62K London / up to £55K National (Sr. User Researcher), depending  on skills and experience 
Contract type: Permanent
Grade: User Researcher(Band Bc )/ Sr. User Researcher(Band A)
Number of open roles: 4
Location: London and Sheffield
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full time, part time
Closing date for applications: rolling campaign, please apply asap
Interviews: ongoing, weekly

Introduction

These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To find out more about what we do and how we’re doing it, just read our blog

Researchers on our team are

  • great at using quantitative and qualitative research methods
  • comfortable with metrics and able to synthesise data quickly
  • great storytellers and communicators
  • very good at collaborating in a dynamic, data-driven, creative environment

What you will do:

  • Scope, plan, conduct, analyse and communicate research
  • Lead colleagues to analyse and synthesise research data
  • Communicate research findings across the organisation. 

  • Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs 


What you'll have:

Due to the nature of our current projects and team make-up at this time we are looking for experienced user researchers already working within multidisciplinary digital teams. 

If you have transitioned from a different role or digital profession into a user research role, in order to consider your application, you are required to provide evidence of the training that enabled your transition and what demonstrable experience you have gained to date. 

While experience of training and working as a researcher in other arenas is valuable in user research, candidates must have a deep understanding of and provide evidence of extensive application of
  • User research methods in product and service development.
  • Years of experience of running user research as part of a user-centred design process and will have delivered products and services in Agile environments.
  • A degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field
  • The ability to understand problems to be solved and design and execute appropriate research activities to inform decision-making and facilitate action
  • The ability to include many kinds of users in appropriate research activities 

  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team 


As a senior user researcher, in addition to the above, you’ll also have:

  • Experience of helping teams adopt user-centred service design and delivery practices and embed them into their workflows
  • Experience of advocating for user research and engaging sceptical colleagues and stakeholders
  • Expertise in identifying and using appropriate analysis and synthesis techniques, and presenting and sharing findings.
  • Proven experience of guiding colleagues in the choice and effective application of research methods

What we offer:

  • The option to become part of a smart, dynamic and collaborative user research community
  • Fabulously complex research questions
  • The space and opportunity to impact the creation of simple solutions for people experiencing life-changing moments
  • The opportunity to do research for end-to-end services in a user-focused way, working within knowledgeable and experienced teams
  • Flexible working - working from home 

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions to around the behaviours we require to be successful in this role. The behaviours we assess are:

  • Leadership
  • Communicating and influencing
  • Working together
  • Developing self and others
  • Making effective decisions
  • Delivering at pace
  • Seeing the big picture
  • Changing and improving
  • Managing a quality service

Throughout the process we will assess your technical specialist skills and experience on the above requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Selection process details

Candidates must submit:

  • a current and relevant CV;
  • a Cover letter  (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.

The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role. At the interview we ask you questions based on the specialist/technical skills and experience as well as behaviours outlined. 

At the Interview we will ask open-ended questions to which they are seeking answers/evidence of essential, previous skills, experience and behaviours in order to guide their hiring decision.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

Benefits:

  • Flexible working options - working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss further
  • Lots of training and development opportunities
  • A civil service pension with an average employer contribution of 22%
  • 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday.
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers.

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Eligibility

Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants- for further information regarding this role please contact MoJ D&T Recruitment.

Further information

All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for non Civil servant applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restrictions or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.