Business Analyst, London / Midlands / North

Digital


Description

Salary: Up to £45K (London) and Up to £40K (National) depending on skills and experience
Contract type: 
2-year fixed term appointment
Grade: 
MoJ Band B
Number of open roles: 2
Location: 
London, Liverpool, Birmingham or Nottingham
Hours: 
37 hours/week (42 hours incl. lunch)
Working pattern: 
flexible working, full time, part time
Closing date for applications:
rolling campaign please apply asap
Interviews: 
w/c 29 April 2019 onwards

Introduction

These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. 

As well as doing great work, we’re creating a place that’s great to do work in. We offer top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The role 

You will be working in the Legal Aid Agency (LAA) Digital Team.  LAA Digital build and maintain the products and services which are fundamental to administrating legal aid, and ensure vulnerable citizens and users have access to justice. 

The products we work on include:

You will:
  • ensure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture
  • challenge constructively and act as a critical friend to achieve solutions that are fit for purpose
  • collaborate and lead effective communication with all stakeholders 
  • collaborate with senior business analysts to define success metrics and mechanisms for monitoring data through the life cycles of services
  • contribute to the definition of precise problems for investigation
  • collaborate with service teams to formulate hypotheses to test in service design phases
  • contribute to the definition and prioritisation of user stories   
  • analyse business requirements and user needs related to all aspects of the product or service and define acceptance criteria for development work
  • manage cost-benefit analysis across the product lifecycle and support the tracking of benefits from team’s activities to underpin the business case
  • support business process re-engineering where applicable and write and edit the relevant documentation of processes.
  • produce data models and flow diagrams to illustrate ‘as is’ and ‘to be’ business processes
  • work with user researchers, service designers and technical architects to develop maps of relevant problem spaces
  • apply proven communication, analytical, and problem-solving skills to ensure that the team’s plans and objectives are achieved
  • contribute to the wider Business Analyst community
You'll have
  • In-depth understanding of business analysis principles and tools
  • Ability to work in an Agile, fast-paced and dynamic environment
  • Proactive and consistently improving based on business analysis best practice
  • Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously
  • Ability to easily evaluate and analyse information
  • Experience of working as part of a multidisciplinary team
  • Proficient at gathering evidence and information from a range of sources using a number of different methods
  • Ability to communicate findings and outputs in digestible formats for a range of stakeholders
  • Experience of conducting in-depth analyses of services and processes, and working with teams to identify and implement opportunities to optimise them
  • Awareness of the social and technological context for government services          
Throughout the process we will assess your technical specialist skills and experience on the above requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview.

Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

You’ll also get:

  • Flexible working options such as working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss further
  • Lots of training and development opportunities
  • A civil service pension with an average employer contribution of 22%
  • 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday. No promises you’ll be invited to her party, though
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers.

Selection process details

Candidates must submit:

  • a current and relevant CV;
  • a Cover letter  (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.
  • The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role. At the interview we ask you questions based on the specialist/technical skills and experience in the job advert. If invited to an interview we will send you a detailed Job description to help you prepare for your interviews.

We conduct competency based interviews which means the interviewers will ask open-ended questions to which they are seeking answers/evidence of essential, previous experience in order to guide their hiring decision. Some roles may also require us to use assessments as part of the interview process.

Please note that due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Eligibility

Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants

For further information regarding this role please contact MoJ D&T Recruitment.
Further information

All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for Civil Servants only: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for all Applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restriction or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.