Contract type Permanent
Salary London: £55,720- £64,135 which may include an allowance up to £16,943 National: £51,767- £59,590 which may include an allowance up to £21,079
Grade 7
Number of open roles 4

Description

Senior Service Designer

Location: National*

Closing Date: 14th October 

Interviews: 31st October

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)


Salary: 
London: £55,720- £64,135 which may include an allowance up to £16,943

National: £51,767- £59,590 which may include an allowance up to £21,079


Working pattern
: Full time, Part time, flexible working, job share

Contract Type: Permanent

Vacancy number: 65209

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for multiple Senior Service Designers here at Justice Digital, to be part of our warm and collaborative teams, in HMPPS, CICA and Platforms & Architecture.

At the Ministry of Justice, we envision a future where we can keep people safe. Our service users are diverse, yet a thread ties them. They are affected by, care for, or are responsible for people who, in turn, are experiencing a vulnerable and distressing period in their lives. 

Senior Service Designers at MoJ work on products that matter, with people who value design and create work they are proud to talk about. While designing for the now, they look to the future, immersing themselves in trends and constantly challenging the status quo.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Here at the Ministry of Justice, you will:

 

  • Have the opportunity to design services and products for people and staff in prison and probation.
  • Bring together research, design, business and technology to shape our services. 
  • Be part of advancing our approach, helping to grow our design culture, coaching members of the team, and partnering with our stakeholders.
  • Challenge mindsets and advocate for change.
  • Be a valued member of our thriving and supportive design community.

 

Working in a team, you will:

  • Analyse user needs and business objectives in highly complex service areas
  • Lead on design concepts and service blueprints that help reimagine how we can deliver services end-to-end
  • Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
  • Lead on design workshops and design sprints with the team, senior stakeholders and users
  • Rapidly design and test digital prototypes with service users
  • Train, mentor and manage other designers 
  • Take the lead in growing and advancing our Design Community of Practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
  • We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
  • 10% dedicated time to learning and development with a budget of £1000 a year per person
  • Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Wellbeing support including access to the Calm app. 
  • Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
  • Bike loans up to £2500 and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for IT.
  • Some offices may have a subsidised onsite Gym.


Person Specification

Essential

  • Have a firm grounding in user-centred design, from concept to final delivery.
  • Know how to give direction on which tools, processes or methods to use and bring an agile delivery team along with you.
  • Are experienced in designing end-to-end public services and navigating complex policy and operational areas. 
  • Can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences. 
  • You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
  • Create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
  • Are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
  • Know what good public services look like and how to design them in an inclusive, accessible way. You know how to share best practices and can coach others. 
  • Are a strong team player who knows how to work with and get the best out of a multidisciplinary delivery team.

Desirable

  • You have experience working in government 
  • You can confidently work with developers and understand security, accessibility, version control and hosting. 
  • You have experience designing at scale and in technical environments

Willingness to be assessed against  the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a current and relevant CV, including a link to a portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a link to it in your CV) and a Cover letter (1-page max) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

  • Communicating and influencing
  • Seeing the bigger picture
  • Changing and improving

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, held via video conference, which will include a short task given prior to the interview.

Should we receive a high volume of applications, a pre-sift based on Experience will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact [email protected]