Description

The IT Helpdesk Technician role is a key player in maintaining client satisfaction and system reliability. This role demands an individual who is not only technically skilled but also performs well in a face-paced environment driven by an urgency for client satisfaction. The individual in this role will excel in communication, problem-solving, and customer service.

The ideal candidate will demonstrate a strong acumen in network knowledge and a commitment to quality output. The ideal candidate for this position should have a strong understanding of technology, including the various hardware, software and networking systems being supported at JumpCrew.

Responsibilities:

• Learn about and apply proven technologies leveraged by JumpCrew

• Manage IT helpdesk ticketing system for inquiries

• Troubleshoot and manage hardware, software or network problems

• Follow up on outstanding requests and ensure timely resolution

• Create accounts and configure hardware as part of hire onboarding process

• Support audio and video equipment in conference rooms

• Manage and monitor internal assets to ensure accurate inventory records

• Manage administration of all internal and client paired systems

• Manage licenses with G Suite, office 365, adobe, and others as needed

• Contribute actively to a comprehensive knowledge base to foster self-service and reduce escalations

• Other duties may be added and/or assigned as needed

Qualifications: 

• Operating systems: Windows 10, macOS, ChromeOS

• Saas: G Suite, Office 365, Slack

• Help Desk Software: Monday.com, JIRA Service Desk

• Hardware: Apple, Chrome, and PC hardware, printers, scanners, computer peripherals, Mobile devices (iOS, Android)

• Client Endpoint connectivity - ethernet, wireless, TCP/IP and VPN

• Experience with multi-factor authentication tools and systems

• Strong customer service and troubleshooting skills

• Ability to produce quality work in a face-paced environment

• Ability to communicate technical information, both verbal and written, to a wide range of end-users

• 2-4 years experience

• A+ and Security+ certifications preferred

The Perks…

• Location: Nashville Office

• Unlimited PTO plan

• 9 company holidays 

• Healthcare benefits 

• 401k 

• Learning and career growth opportunities

• In-house kitchen with coffee

• Monthly catered lunch and learns in office

• Smart casual dress code

• Wellness Wednesday

• Pet friendly office

• Free coffee, ping pong table, pop-a-shot

JumpCrew is a customer acquisition platform that integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth and fast-paced environment, then JumpCrew could be the place for you!

The company is headquartered in Nashville, TN. JumpCrew has been recognized as the 2021, 2022 & 2023 Winner for Nashville’s Best and Brightest Companies to Work For, the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase’s 50 hot startups. For more information, visit https://jumpcrew.com/. #LI-Hybrid

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.