Scrum Master / Agile Coach

Engineering Palo Alto, California United States Boston, Massachusetts Miami, Florida Austin, Texas Chicago, Illinois


We are looking for an Agile Coach with strong project management skills to join our product development. Jumio follows agile and lean principles. We foster employee engagement to inspire innovative solutions and are passionate about cultivating processes and practices that promote effective delivery of quality products our customers love. This is a full time servant leadership role enabling the continuous improvement of our highly productive teams of smart and engaged engineers. Successful candidates will be located in North America. Not only are we looking for a talented agile practitioner, we are looking for someone who will interface agile development and cross-functional project management as well as contribute to our culture.

Example Responsibilities

  • Coordinate projects across multiple agile software development teams
  • Provide customized support and training to product teams, geared toward improving agile understanding and performance
  • Coach product teams in self-organization, cross-functionality, experimentation and learning
  • Help product teams to create high-value products
  • Coach teams to clarify their mission (enable a missionaries, not mercenaries, culture)
  • Teach teams techniques to increase focus and reduce WIP
  • Guide teams towards greater dynamic, collaboration and effectiveness
  • Guide teams to reflect on both customer experience and internal process to uncover opportunities
  • Help teams to be effective in breaking down work to the smallest valuable and feasible increment
  • Guide teams to estimate capacity, velocity and throughput to enable accurate forecasting
  • Help teams to improve backlog clarity and maintenance processes
  • Teach teams how to interpret flow metrics and analytics as well as teach leaders how to interpret and influence results
  • Provide 1-1 mentorship to team members
  • Support the efficient flow of work through the system by helping teams remove obstacles
  • Support Lean and Agile thinking as the norm and help foster a culture of continuous improvement
  • Cultivate trust through personal and team relationships
  • Create effective change with indirect leadership techniques
  • Guide teams to improve trust and communication
  • Help teams to create a safe environment for healthy conflict and meaningful collaboration
  • Teach teams how to inspect previous effectiveness to inform future improvements

You’ll be a great fit if..  

  • Combine project management and software development experience
  • Are well versed  in agile and waterfall software development
  • Have hands on experience in complex IT projects in large and/or international projects
  • Have certification in project management and/or agile development
  • Have excellent communication and facilitation skills
  • Love leading and inspiring teams to reflect and learn
  • Enjoy rapidly changing environments
  • Have hands-on commercial experience as a servant leader to engineering teams in an agile organization
  • Value the intent behind practices like retrospectives, iteration planning, daily stand-ups, backlog refinement, TDD, pair programming, frequent and iterative delivery, and fast feedback loops
  • Are biased towards delivery, transparency, honesty, learning and innovation
  • Have experience using Jira, Confluence and BitBucket
  • Enjoy exploring opportunities to build teams and relationships in remote work environments
  • Engineering training or mindset, ideally software engineering is of advantage
  • Scrum Master Certification (CSM, PSM, SSM) required
  • Product Owner (CPO, POPM) or SAFe Program Consultant (SPC) certifications are preferred

Jumio Values 

  • IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Company - Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the ID verification space. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.