Support Engineer (Jumio Technical Support)

Technical Support Jaipur, India


Description

Role Value: 

You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a proven track record with solving problems and know the importance of getting the details right. 


Responsibilities:


  • Take ownership of common customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Provides prompt and accurate feedback to customers.
  • Oversee and manage open support tickets to ensure ongoing customer communication.
  • Follows standardized procedures for proper escalation of unresolved issues to the Second Level Support team.
  • Help in resolving escalated customer complaints.
  • Develop customer relationships through professional interactions.
  • Actively contribute to both Jumio’s internal and external (customer) knowledge base.
Must Have:
The one who has knowledge about Mobile applications like Android and iOS. Who knows the basics about Http methods like GET, POST, REST etc.

Experience and Qualifications:

  • Minimum Two (2) years experience in a technical support role preferred.
  • Excellent written and verbal communication and interpersonal skills.
  • Fluent in Spanish and English. (other languages a plus)
  • Good troubleshooting and problem-solving skills with a strong analytical/QA mindset.
  • Knowledge of mobile technologies (Android / iOS)
  • Knowledge of Web technologies (e.g. REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus.
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent analytical, quality and conceptual skills.
  • Enjoy working in a multicultural and geographically diverse organization.
  • Available for standby hours when required.

Key Characteristics and Attitudes:

 

In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill. 


  • Friendly and supportive
  • Adaptable and flexible
  • Articulate and persuasive
  • High IQ and EQ
  • Curious and coachable
  • Commercially Aware
  • Resilient and tenacious
  • Big picture and the detail

Jumio Values:


IDEAL: Integrity, Diversity, Empowerment, Accountable, Leading Innovation