Description

The Justice Resource Institute, IT Department supports 2800+ users in 90+ locations across Massachusetts, Rhode Island, and Connecticut. JRI recognizes that a knowledgeable, well-skilled staff is essential to the high-quality programs and ensuring effective client outcomes. JRI values staff as a critical resource through compensation packages and career development that includes new benefit offerings, ongoing growth opportunities, leadership development, and training access, including field-based knowledge and nationally recognized expertise. 

The IT Administrative Support (ITAS) position requires exceptional office organization skills and includes moderately complex clerical responsibilities and technical skills. Attention to detail, willingness to learn, adaptability and the ability to remain focused on repetitive tasks are essential. Knowledge of, or experience in Telecommunications, Customer Service Help Desk, and/or Information Technology environments would be a plus, but is not required. 

This is a temporary position. 

 What You'll Do:

• Analyze, and reconcile JRI’s cellular telecommunications accounts. 
• Code cellular charges to appropriate departments, and prepare invoice for processing. 
• Facilitate orders for new and replacement cellular equipment. 
• Receive, activate and set up new Smartphone devices; Install JRI MDM, inventory, and ship new devices to new users. 
• Provide monthly cellular usage reports to Executive Management and Program Directors. 
• Assist with JRI’s iSupport user helpdesk application. 
• Perform other duties as assigned by the Telecommunications Manager. 

Why JRI?   

• Be who you are! JRI is strongly committed to providing an inclusive, diverse and welcoming environment for our employees and the people we serve.
• We offer a $2,000 bilingual bonus to new hires who speak a second language other than English!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee resource groups (including multicultural affinity groups, LGBTQ+ advocacy, employee engagement groups, etc.), self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

Requirements:  

• An Associate's degree in Business or Computer Science is preferred. 
• A minimum of 3 years of experience with increasing responsibility in an IT Support role or Office Administration environment. 
• CORI check will be performed and updated per Agency requirements. 

JRI is strongly committed to providing an inclusive, diverse and welcoming environment for our employees and the people we serve. Persons from diverse backgrounds including women, communities of color, the LGBTQ community and people with disabilities are encouraged to apply. JRI is an equal opportunity employer.