Head of Operations

Garden Trading Carterton, United Kingdom


Garden Trading are passionate about creating products for your home and garden that are as functional as they are beautiful and are designed to stand the test of time.

We take hiring the right people as seriously as we take the quality of our products and the service our customers receive, as we believe every person has an important role to play in fulfilling our mission.

We now have a brand new opportunity available for a Head of Operations who will lead Garden Trading’s Warehouse and Customer Services teams,  delivering the overall company plan, and holding full operational accountability for site operations.

This is a pivotal role within our senior team with responsibility for ensuring all operations are in line with the business growth plan and has full accountability for outbound delivery across multiple channels, all health and safety, and warehouse operations in line with the overall company plan and any additional Group requirements.

What we are looking for:

  • Significant experience as a senior leader within operations in a multi-channel environment
  • Proven track record of leading through periods of significant growth and change
  • Strategic approach with strong commercial acumen and financial understanding
  • Strong understanding of retail markets and knowledge of operations including global supply chains
  • A strong grasp of core operational IT systems
  • An ambitious desire to succeed and deliver sustainable growth
  • Experience in driving change within a business and of managing and influencing stakeholders
  • Bold leadership with a focus on nurturing talent and coaching for personal development
  • Excellent networking and relationship building and fantastic at leading cross-functionally
  • Ability to analyse complex data and make tough decisions
  • Demonstrates strategic thinking, sound judgement and effective communication at all levels
  • A resilient and confident individual that thrives in a fast-paced environment with high expectations
  • Exceptional influencing and negotiation skills with experience of managing complex negotiations

 This role is based at Garden Trading’s Head Office in Carterton, Oxfordshire.