Sr. Collections Manager

Finance & Accounting Indianapolis, IN


Position at Jobvite

Who We Are:

Jobvite offers a marketing-inspired approach to recruiting by combining the power of data and the human touch. We enable recruitment teams to personalize the candidate experience with a full-scale talent platform that accelerates and simplifies the entire talent acquisition process — from the moment the search begins to the celebration of the first promotion and beyond. We make it possible to automate communication through bot-powered texts and anticipate the employee journey with internal mobility and referral tools driven by human insight and assisted by AI. With a comprehensive, talent acquisition-focused suite Jobvite has been serving customers, including Dollar Shave Club, Dunkin Brands, OpenTable, LinkedIn, Zappos, Universal Music Group, Wayfair, Zillow & Feeding America, since 2006.

What you will do:

The Collections Manager will join a hardworking and dedicated Finance team.  You will manage the Company’s worldwide receivables.

  • Identify account risks, potential credit problems, disputes, and other customer issues
  • Monitors outstanding account balances for determination of next steps in collections process
  • Respond to or provide resolution for internal and external customer inquiries timely
  • Communicates potential risks to Finance, as well as Sales and Professional Services management
  • Contact customers regarding past due invoices and accounts. Provide information as requested to facilitate remittance, such as vendor forms
  • Liaise with billing department to correct errors, misapplied payments, request credits etc.
  • Document and organize correspondence, log communication including emails and phone calls
  • Respond to and process cancellation requests and cases
  • Generate aging analysis and reports
  • Collect data and provide metrics around collections and aging
  • Provide opportunities for process improvement and additional efficiencies 

What you will bring:

  • 5+ years collections experience; prefer experience in B2B software or high-tech environment
  • Ability to identify and establish billing, collections, and receivable procedures
  • Experience with Salesforce, Intacct and Yaypay highly preferred
  • Excellent written and verbal communication and customer service skills
  • Demonstrated ability to establish relationships and negotiate with customers
  • High level of proficiency in MS Excel and knowledge of pivot tables
  • Effectively works independently and as a team
  • Keen attention to detail and extremely organized

What Will You Get:

  • Completive salary
  • Medical/Dental/Vision/Life Insurance benefits
  • Flexible time off and paid holidays
  • Values-focused culture and a place to build your career!

Jobvite is an Equal Opportunity Employer

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