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Customer Success Manager


At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
ABOUT THIS ROLE
We are currently looking for a Job Title to join our growing team who will be responsible for [insert brief summary of responsibilities].
OUR PRINCIPLES
  • AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
  • RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
  • COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
 
ROLES & RESPONSIBILITIES
  • Bullet point list of roles and responsibilities, ordered from most to least time consuming
  • xxxx
  • xxxx
  • xxxx
  • xxxx
  • xxxx
 
POSITION REQUIREMENTS
  • Bullet point list of position requirements, ordered from most to least essential (experience → required applications → soft skills)  
 
PERKS & BENEFITS
  • Competitive Salary & Discretionary Bonus 
  • 3 weeks paid vacation 
  • 5 Personal Days  
  • Paid day off for your Birthday 
  • Healthcare 
  • Life & Disability insurance 
  • Matched employer RRSP contribution (subject to limits) 
  • Discounted Euronet Employee Share Purchase Plan (ESPP) 
  • Plumm Mental Health and Wellbeing  
  • Volunteering day for a charity of your choice 
We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.
 
At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.