Help Desk Analyst Semisenior
Description
👉 Summary
We are looking for a new GIGAnte to join our team as a Help Desk Analyst Semisenior.
Where you will have the opportunity to be part of a multicultural team, providing rapidly growing managed connectivity solutions, specializing in providing reliable internet.
👉 What You'll Do
- Experience in managed services support
- Strong knowledge and experience with Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and Wi-Fi networks
- Knowledge of network protocols, VLANs, QoS, and VPNs
- Experience with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc. is required
- Ability to follow methodical troubleshooting procedures and perform diagnostics
- In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki network technologies
- Proficiency in network design and implementation
- Strong analytical skills to diagnose and improve network performance
- Ability to collaborate and communicate effectively with support teams, external partners, and customers
- Excellent communication and customer service skills
👉 We'll Expect You To Have
- At least 3 years of experience as a VoIP network specialist/engineer
- Technical support skills for computer equipment and users
- Must be a motivated and proactive individual with excellent written and spoken English (will deal directly with clients).
- A team player with a customer focus and, above all, a problem solver.
- A strong desire to learn and continuously improve.
- High level of trust and integrity.
- Attention to detail.
- Ability to work independently and in a team.
- Advanced English
👉 What we offer
🚀 An exciting growth journey and a never-ending ambition to develop as a company
❤️ A friendly, supportive and humble working culture where the team always comes first
🌱 Opportunities for professional development and personal growth
🙌 Passionate, high-performing and genuine colleagues
🧘🏻 We care about the important things: results and well-being
🌈 Referral Programm- Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired
🏖️ 15 business days PTO and flexibility programm
📆 Local Holidays
🌎 Temporarily Remote work
👩🏻💻 Notebook
🕔 Work hours: Monday to Friday, from 8 a.m. to 5 p.m.
💵 To be agreed
👉 About GIGA IT
We believe that our differential value lies in our human capital, building a long-lasting relationship beyond mere deliverables.
You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world.
Our core values are:
- Trustworthy: We build trusted and rightful relations towards our external and internal clients
- Adaptable: We are flexible to adapt ourselves to complex environments.
- Passionate: We love what we do.
- Committed: We commit to act with accountability and efficiency at every step of the way.
💡Do you feel this is an exciting challenge for you? Then, don't hesitate to apply. We're eager to meet you and grow together🚀