IT Specialist Semisenior
Description
👉 Summary
We are looking for a new GIGAnte to join our team as an IT Specialist Semisenior.
Where you will have the opportunity to be part of a multicultural team and work in a company that offers rapidly growing managed connectivity solutions, specializing in providing reliable internet.
👉 What You'll Do
- Network support
- Provide first-level technical support for VoIP systems, networking issues, and general IT inquiries
- Troubleshoot and resolve VoIP-related problems (call quality, connectivity, configuration issues)
- Troubleshoot WiFi issues
- Perform network diagnostics and basic troubleshooting for connectivity and hardware issues
- Manage, prioritize, and resolve support tickets through our help desk system
- Support email setup and troubleshooting
- Escalate complex issues to senior engineers or specialized teams when needed
- Document all support interactions, solutions, and procedures clearly
- Contribute to our internal knowledge base by writing guides and FAQs
👉 We'll Expect You To Have
- Technical support skills for computer equipment and users
- 3+ years in a help desk or technical support role, in telecom or IT
- Knowledge of VoIP systems, SIP protocols, and troubleshooting
- Solid understanding of networking: TCP/IP, DNS, DHCP, routing/switching basics
- Familiarity with SIP trunking, PBX systems, and VoIP hardware
- Hands-on experience with help desk ticketing systems and remote support tools
- Certifications such as CompTIA Network+, CCNA, or VoIP-specific certifications are a plus
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Advanced English
👉 What we offer
🚀 An exciting growth journey and a never-ending ambition to develop as a company
❤️ A friendly, supportive and humble working culture where the team always comes first
🌱 Opportunities for professional development and personal growth
🙌 Passionate, high-performing and genuine colleagues
🧘🏻 We care about the important things: results and well-being
🌈 Referral Programm- Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired
🏖️ 15 business days PTO and flexibility programm
📆 Local Holidays
🌎 Temporarily Remote work
👩🏻💻 Notebook
🕔 Work hours: Monday to Friday, from 8 a.m. to 5 p.m.
💵 To be agreed
👉 About GIGA IT
We believe that our differential value lies in our human capital, building a long-lasting relationship beyond mere deliverables.
You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world.
Our core values are:
- Trustworthy: We build trusted and rightful relations towards our external and internal clients
- Adaptable: We are flexible to adapt ourselves to complex environments.
- Passionate: We love what we do.
- Committed: We commit to act with accountability and efficiency at every step of the way.
💡Do you feel this is an exciting challenge for you? Then, don't hesitate to apply. We're eager to meet you and grow together🚀