Customer Service Hickory, North Carolina


Position at JBS USA Food Company

We are seeking a self-driven, organized Customer Service Representative based in Hickory, NC. This role will be responsible for assisting the sales team with presentation preparations for offsite showrooms as well as a central contact for customers at our Tannery distribution center operations.


  • SAP Order entry & acknowledgement
  • Production confirmation from tanneries & postings
  • Completion of packing list & BOL
  • Prepare and maintain leather sample sets for customer presentation, sales representatives and off site showroom of our active collection and new article presentation. New article presentations are typically done 3-4 times per year. 
  • Showroom set up & dismantle
  • Weekly customer and representative reports
  • Inventory posting
  • Filing Invoices
  • Direct contact with 3rd party sales aid company
  • Inside Sales – solicitation of active and new accounts



  • High School Diploma or equivalent required
  • 2 years of experience preferred
  • SAP knowledge preferred
  • Excellent oral and written communication skills
  • Microsoft Office experience required
  • Strong troubleshooting and root cause analysis skills
  • Good internal relationships
  • Resilient & Flexible
  • Hands-on & Detail Oriented
  • Statistical skills
  • Ability to travel approximately 30% of the year