CUSTOMER SERVICE REPRESENTATIVE

Customer Service Greeley, Colorado


Description

Position at Pilgrim's

Pilgrim’s is the second largest chicken producer in the world, with operations in the U.S., Puerto Rico, Mexico and the U.K. Pilgrim’s processes, prepares, packages and delivers fresh, further-processed and value-added poultry products for sale to customers in more than 100 countries, employs more than 50,000 people and contracts with more than 5,200 family farmers. Pilgrim’s is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

This position will process all orders received on a daily basis for accounts that are assigned to this position. 

Responsibilities:

  • Order entry
  • Liaison between and Sales
  • Invoice adjustments, credit, and billing questions
  • Confirm order acknowledgement within 2 hours of receiving order
  • Maintain a weekly order/shipping schedule per customer
  • Become familiar with customers’ needs
  • Provide information on his/her area as requested
  • Enter credits and deductions into Dispute Management
  • Misc. reports for Sales Rep
  • Backup for other CSRs
  • On-call weekend/holiday duty rotation

 Qualifications:

  • Outstanding customer service skills required
  • Professional telephone skills
  • Ability to work in a fast-paced environment
  • Strong communication skills
  • Efficient and detail oriented
  • Maintain a positive attitude while dealing with multiple tasks
  • General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
  • Efficient in 10 key required

 The applicant who fills this position will be eligible for the following compensation and benefits:

  • Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
  • Paid Time Off: sick leave, vacation, and 6 company observed holidays;
  • 401(k): eligible after 90 days of employment including company match which begins after the first year of service and follows the company vesting schedule
  • Base salary is $18

 The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. It is a job expectation that all new employees have, at minimum, the first dose of the COVID-19 vaccine in advance of their first date of employment. If you need assistance in obtaining a vaccine, the Company can help schedule you with one of its healthcare partners following a conditional job offer, if one is made. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EOE/VET/DISABLED