EMPLOYEE EXPERIENCE MANAGER

At Pilgrim's, we are dedicated to providing wholesome, high-quality poultry products to families across the globe. Being a part of the family meal is a tremendous honor and one we take seriously as one of the largest poultry producers in the world. Our more than 60,000 talented team members are passionate about what we do and we invite you to join us on our journey to becoming the best!

In alignment with our vision of becoming the best managed and most respected company in our industry while creating the opportunity of a better future for our team members, Pilgrim’s has developed an Employee Experience Manager role. The objective of this role is to support our 30+ locations in creating an engaging new team member experience starting from day one. The primary focus will be to provide the best orientation and onboarding experience for our new team members through effective integration into our culture and premier on the job training.

The role will partner with Human Resources, Operations, and Learning & Development teams to oversee the implementation and execution of orientation and onboarding program initiatives. He or she will be accountable for creating successful relationships with business leaders, facility onboarding teams, and various support departments while using strong technology and communication skills to improve business outcomes and achieve key metrics.

• 75%+ travel
• Ability to work fluctuating schedules to cover various shifts.

KEY RESPONSIBILITES:

Orientation

• Improve and ensure implementation of a standardized hourly and salary orientation program throughout all Pilgrim’s facilities.
• Facilitate and produce virtual training for orientation trainers and others interested in advancing their training skills.
• Ensure continuous improvement of orientation programs.
• Actively make recommendations on orientation & onboarding enhancements and use of new technology to enhance the employee experience.

Onboarding Program

• Enhancing employee skills by creating and maintaining job skill assessments for facilities.
• Routinely identify and audit facilities for current and future training needs through job analysis, career paths, annual audits and consultation with HR managers.
• Promote root cause analysis and creation of action plans that drive results on key metrics.
• Review weekly KPIs that further the company vision and strategy to include retention, turnover and employee engagement.
• Deploy a wide variety of training methods, that best fit the needs of the facility.
• Standardize, implement and support 60-day Onboarding Program to Pilgrim’s facilities.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for onboarding coordinators and onboarding supervisors.
• Participate in professional development sessions, conferences, and seminars.
• Manage travel budget.
• Provide opportunities for ongoing development of onboarding team through a variety of methods.
• Create rotation schedule for visits to facilities, that will meet the need of the team to include working multiple shifts, changing weeks, or days planned for visit.
• Conduct close-out meetings with plant leadership after visit has been completed to ensure communication of program status, updates, and needs as well as any additional leadership involvement necessary to ensure the success of the program. 
• Promote communication and partnership between onboarding and operational team.
• Coach others to develop strategic goals by giving specific feedback through mentoring sessions, planned activities, and written and oral feedback.
• Ability to diagnose problems, develop innovative solutions and assist team with implementing to prevent future occurrences.
• Promote safety, quality and company culture on and off the production floor.
• Organize and Implement annual Onboarding Conference.

LEADERSHIP CHARACTERISTICS:

• Strategic Vision: Able to see and communicate the big picture in an inspiring way.
• Interpersonal: proactive and thrives in a people-oriented environment where interaction is a key component of maintaining engagement through collaborative partnership at all levels of the organization. This position will require flexibility, strong interpersonal skills, and a demonstrated ability to lead and implement a wide range of projects.
• Leadership: ability to guide and mentor Onboarding Supervisors to effectively lead their teams.
• Influence: persuade, convince, and inspire others to take action; handle conflicting viewpoints using negotiation techniques as well as listening and relationships building skills.
• Adaptability: maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Communication: clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message to all levels from an hourly team member to corporate leadership
• Managing Work: effectively managing one’s time and resources to ensure that work is completed efficiently.
• Outstanding Analytical Skills: Strong experience interpreting results and drawing accurate conclusions.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes.

QUALIFICATIONS:

• Proven work experience on training processes and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom facilitation, e-learning, workshops, simulations, etc).
• General poultry processing knowledge.
• Excellent communication and leadership skills.
• Ability to plan, multi-task and manage time effectively.
• Strong writing and administrative skills.
• Excellent computer skills. Proficient in MS Office (Excel, Word, and PowerPoint).

EDUCATIONAL REQUIREMENT:

A Bachelor’s Degree or equivalent experience is required.

EOE/Vet/Disabled