Customer Service Mission Viejo, California


Position at Wild Fork Foods

We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!
Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership
Essential Tasks and Responsibilities:
 Assist the Sr. Sales Leader in planning and implementing strategies to attract customers
 Coordinate daily customer service operations (e.g. sales processes, orders, inventory)
 Track the progress of weekly, monthly, quarterly and annual objectives
 Monitor and maintain store inventory
 Evaluate employee performance and identify hiring and training needs
 Organize the schedule for new hires in a way they can participate in the onboarding program
 Conduct on-the-job training for new hires
 Lead continuous training programs and promote full participation (Chew on This, Wild Chef, Product Training, new processes, etc.)
 Supervise and motivate Sales Associates to perform their best
 Coach and support new and existing Sales Associates
 Conduct ongoing performance reviews
 Monitor retail operating costs, budgets and resources
 Communicate with clients and evaluate their needs
 Analyze consumer behavior and propose product positioning to the Commercial team
 Handle complaints from customers
 Research emerging products and use information to update the store’s merchandise
 Create reports, analyze and interpret retail data, like revenues, expenses and competition
 Ensure all employees adhere to the company’s policies and guidelines
 Be an example to our Sales Associates by conducting oneself as the store’s representative, showing passion for our people and customers
 Execute other related duties as assigned
Physical Demands and Work Environment:
 Physically able to exert up to 50 pounds of force
 Occasional exposure to extreme temperatures – walk-in freezers
 Stand/walk for up to 8-10 hours
 Frequent movement within the store to access various departments, areas, and products
Benefits & Perks:
 Medical, Dental & Vision Insurance
 401k Retirement Plan
 Culinary Training
 Higher Education Programs
 Vacation Time, Paid Holiday & Birthday PTO
 Monthly Bonus Potential
 WF Unlimited- Free Shipping
 Chew On This- One give away product a month
 Wild Chef - Allowance per month to shop in our store
 High school degree or GED preferred not required
 Previous retail supervisory experience preferred, but not required
 Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
 Demonstrated ability to meet and work within a budget
 Work as part of a team and take initiative independent of the Senior Leader
 Systems capabilities preferred:
o Order Management Systems
o Microsoft Office
 Work with integrity as a TEAM toward a shared vision
 Acts with respect and values other opinions
 Strong cognitive skills, including problem analyzing
 Ability to meet seasonal peaks, workloads, and deadlines
 The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings and, weekends/holidays.