DESKTOP SUPPORT AGENT

Information Technology Greeley, Colorado


Description

Position at JBS USA Food Company

JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

We are looking for a Part-Time Desktop Support Agent for JBS that reports to the IT Department at the Corporate Office in Greeley, Colorado.

Responsibilities:

  • Troubleshoot & resolve all technical issues involving desktop hardware and/or software in a competent and professional manner, including wireless hand held devices
  • Provide clear and truthful guidance to customers in how to successfully adopt and implement technological solutions into their environment
  • Install & configure new systems and related hardware and software, including industry-specific solutions
  • Remove viruses and spyware using various tools
  • Remote desktop Support via Microsoft SCCM
  • Back-up employees' data
  • Assist users with VPN access
  • Maintain documentation and training material for supported services
  • Communicates highly technical information to both technical and non-technical personnel
  • Coordinates transfer of customer data during system upgrades or machine breakdowns
  • Provides hands on help to other IT groups
  • May be required to transport, set-up, and maintain systems at other local locations
  • Performs software updates and patches as necessary
  • Creates and maintains User and technical documentation
  • Participates in established change management protocol

Qualifications:  

  • 2 - 5 years of experience as a Desktop Support Specialist
  • Experience working with PCs in a formal business environment
  • Experience with MS Windows Office versions 2010 and 2013
  • Experience with MS Windows XP, 7, and 8
  • Extensive knowledge of desktops, laptops and PC hardware and design
  • Experience working in an Active Directory environment
  • Working knowledge of PC related hardware/software (Windows XP/7) and PC maintenance required
  • Working knowledge of Citrix and Thin Clients
  • Excellent verbal and written communication skills
  • Strong troubleshooting skills
  • Strong customer service skills
  • Strong time management and organizational skills; Ability to Multitask

The applicant who fills this position will be eligible for the following compensation and benefits:

  • Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
  • Paid Time Off: sick leave, vacation, and 6 company observed holidays;
  • 401(k): company match begins after the first year of service and follows the company vesting schedule;
  • Base hourly range of $18-$24 per hour

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. It is a job expectation that all new employees have, at minimum, the first dose of the COVID-19 vaccine in advance of their first date of employment. If you need assistance in obtaining a vaccine, the Company can help schedule you with one of its healthcare partners following a conditional job offer, if one is made. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EOE/Vet/Disabled