Customer Care Representative

Customer Service Doral, Florida


Description

Position at Wild Fork Foods

This is an exciting opportunity for a high energy, customer centric, and passionate individual who is looking to growth with a company that is constantly expanding! You will be setting yourself apart and showcasing your unique customer service abilities by fostering trust and increasing customer satisfaction. 

 

We’ll count on you to: 

  • Maintain a high level of professionalism on every call and provide exceptional customer service to all Wild Fork members  
  • Answer customer questions through phone calls, live chats, and email support 
  • Process online orders and take payments  
  • Resolve customers billing complaints 
  • Report customer feedback to internal teams 
  • Display strong communication, analytical, and problem solving skills to find solutions 
  • Operate in a goal-oriented environment, achieving individual and team performance targets 
  • Perform other functions as assigned by management 
  • Have a PASSION for Food and Cooking! 

Working hours: (Three shifts, weekends are a must) 

  • 7:00 – 4:00pm 
  • 9:00 AM – 6:00 PM 
  • 10:00 AM – 7:00 PM 
  • 1:00 PM – 10:00 PM 
  • 3:00pm – 12:00 AM

In the future we are looking to expand the operating hours as we continue to grow nationwide. 

Required Qualifications: 

  • High School Diploma / GED (or higher) 
  • 2 years of customer service experience preferred in a call center or office settings 
  • Able to multitask (i.e., speak on the phone while navigating on the computer and taking notes) 
  • Be a self-starter and have a strong attention to details 
  • Eagerness to explore new skills and different career paths 
  • Have flexible scheduling, including rotating weekends and holidays 
  • Bilingual is preferred (English and Spanish) but not required  
  • Ability to pass a background check and drug screen and assessment test 
  • Must be legally able to work in the US. 

EOE/Vets/Disability