Customer Service Hickory, North Carolina


Position at JBS USA Food Company

JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

We are seeking a self-driven, organized Customer Service Representative based in Hickory, NC. This role will be responsible for assisting the sales team with presentation preparations for offsite showrooms as well as a central contact for customers at our Tannery distribution center operations.


  • SAP Order entry & acknowledgement
  • Production confirmation from tanneries & postings
  • Completion of packing list & BOL
  • Prepare and maintain leather sample sets for customer presentation, sales representatives and off site showroom of our active collection and new article presentation. New article presentations are typically done 3-4 times per year. 
  • Showroom set up & dismantle
  • Weekly customer and representative reports
  • Inventory posting
  • Filing Invoices
  • Direct contact with 3rd party sales aid company
  • Inside Sales – solicitation of active and new accounts



  • High School Diploma or equivalent required
  • 2 years of experience preferred
  • SAP knowledge preferred
  • Excellent oral and written communication skills
  • Microsoft Office experience required
  • Strong troubleshooting and root cause analysis skills
  • Good internal relationships
  • Resilient & Flexible
  • Hands-on & Detail Oriented
  • Statistical skills
  • Ability to travel approximately 30% of the year
  • Ability to lift up to 40LBS