Accounting & Finance Greeley, Colorado


Position at JBS USA

Claims Investigator



Purpose and Scope/General Summary: The JBS Pork team is looking for a Claims & Deductions Investigator. This person will respond to notifications of discrepancies reported by customers, truck lines, plant personnel, sales, field reps, customer service, etc. These notifications may be in regards to product integrity, quality, damage and/or count discrepancies. It is the role of the Claim Investigator to act as mediator between the outside parties and internal personnel to resolve issues in an efficient and effective manner while being able to sustain good relationships with all parties.



  • Demonstrate strong Customer Service with ability to make decisions to mitigate losses quickly.
  • Communicate with a sense of urgency to customers, carriers and plants via phone and email.
  • Investigate root cause of claims (transportation, plant, sales, customer error etc.)
  • Communicate JBS guidelines to appropriate parties.
  • Acquire required documentation needed to determine liability quickly.
  • Review legal documentation and determine if the parties involved have provided the required information to process a claim and have fulfilled their contractual requirements.
  • Gather data and relay it to sales teams to problem solve for customer accounts.
  • Enter claims in SAP to be processed.
  • Track data in Excel using pivot tables and extensive formulas.
  • Keep detailed records and accounts of all claims, deductions and DSO.
  • Comprehensive Data Analysis, find trends and develop conclusions on claims.
  • Present data analysis and recommendations to executive team.
  • Work and learn new business areas as needed to improve customer payments.
  • Ability to process all claims, deductions and customer DSO in designated time frames.
  • Other duties as assigned



  • Bachelor’s Degree in Finance, Accounting, Business, Economics or related field preferred
  • Excellent and professional communication skills (verbal and written).
  • Self-driven to learn and adapt quickly.
  • Motivated team player.
  • Ability to work in multiple types of computer systems.
  • Extremely organized with ability to multitask.
  • Determined to work projects through to completion even when outside the scope of the department.
  • Prior experience handling customer accounts as i.e.; accounts receivables, claims, deductions and DSO preferred.
  • Understands cash application processes in order to assist customer accounts preferred.
  • SAP experience preferred


The applicant who fills this position will be eligible for the following compensation and benefits:

  • Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
  • Paid Time Off: sick leave, vacation, and 6 company observed holidays;
  • 401(k): company match begins after the first year of service and follows the company vesting schedule;
  • Base salary range of $20-$23.56/hr 


For individuals assigned and/or hired to work in Colorado, JBS and Pilgrim’s is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. It is a job expectation that all new employees are fully vaccinated against COVID-19. Those who have, at minimum, the first of a two-dose vaccine in advance of their first date of employment will be required as a condition of continuing employment to receive the second dose within the manufacturers recommend timeframe and submit proof of their final vaccination dose once obtained. If you need assistance in obtaining a vaccine, the Company can help schedule you with one of its healthcare partners following a conditional job offer, if one is made. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity