Case Manager (Century City)

Legal Los Angeles, California


Description

Case Management Services - CM collaborates with the panelists to develop and administer their ADR practice; CM maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities

Client Service - Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager

Administrative - This support includes, but is not limited to, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met

Other Projects - Available for any other projects designated by their manager

Case Management - Must be able to articulate, understand, support and perform in accordance with all JAMS policies and procedures which affect the case management process; this includes but is not limited to documentation, financial policies, usage of JAMSware, etc., for all types of ADR services; basic proficiency in all ADR processes and procedures (arbitration, mediation, court reference, etc.)

Business Development - Solid working knowledge of the proficiency, practice areas and practice preferences of JAMS panelists assigned to their local Resolution Center (RC); ability to adequately recommend the appropriate panelist for unassigned cases when a provider selected by the clients is unavailable with the guidance of senior level associates

Technical - Computer literate and proficient in all software programs required for the position

Organization - Exceptional ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment

Communication - Good verbal & written communication skills

Legal - Must have a good understanding of the legal industry including court processes and legal terminology

- A bachelor’s degree, preferred, or a paralegal certificate which requires two or more years of education


- At least two years of comparable work experience in administration; legal experience and/or client service experience, a plus

- For internal candidates, proven ability as a Case Coordinator or similar position for a minimum of 1 year

- Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time

- Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

- Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

- Lift heavy objects such as large case files and exhibits