Napa Valley Concierge
Description
POSITION SUMMARY
Jackson Family Wines is searching for a Concierge to support our Napa Valley tasting room businesses and our exceptional sales teams. This role will office out of the Cardinale & Lokoya Tasting Rooms while building itineraries for all four of our Napa Valley estates including Freemark Abbey and the Spire Estate in Calistoga. Our Napa Valley brands are multi-generational, family-owned businesses that produce wines with authenticity and exceptional pedigree. The Napa Valley Concierge will be responsible for a broad range of operational tasks including but not limited to, answering incoming phone calls, managing the general e-mail in-boxes for all four estates, handling e-mail and phone requests for tasting appointments and building itineraries for our collectors. The ideal candidate can seamlessly multi-task, thrive in a fast-paced luxury wine environment and quickly contribute by supporting the estate teams with their daily DTC sales duties.
Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry leaders!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receive all inbound phone calls for Cardinale & Lokoya to provide first-line customer service regarding a wide variety of requests.
- Efficiently convey the on-site experiences and brand positioning over the phone and e-mail to book and confirm quality appointments for our Napa Valley based Estates.
- Manage multiple tasting room calendars via Tock and Outlook to maximize on-site visitation with qualified wine collectors.
- Become proficient with our E-Winery database to access Collectors’ accounts for simple updates, review & create notes and review purchase history.
- Work with several excel documents to manage event RSVP’s, referrals to and from business development partners and on-site visitation logs.
- Actively work with our Business Development partners to efficiently schedule and confirm their referrals and ensure reciprocation when building member itineraries.
- Other duties as assigned.
- Provide administrative support to the DTC Management team.
JOB REQUIREMENTS:
Essential Skills, Experience, and Education
- Always be kind and graceful under pressure.
- Thrive while multi-tasking including managing multiple phone lines, e-mail in-boxes and calendars, along with other tasks or projects.
- World-class attention to detail.
- Demonstrated communication skills; ability to build rapport with high net-worth wine collectors.
- Highly proficient in Word and Excel; Adept at learning new software platforms
- Effectively and diplomatically interface and communicate with employees at all levels and departments in the company.
- Must have reliable transportation.
Wage Transparency:
The base pay for this role ranges from $28.00 - $29.00 per hour. Compensation will be determined by candidate experience, skills, and location.
Benefits:
- Health Benefits – Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
- Paid volunteer time - 16 hours per year
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts!
At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.