Penner-Ash Estate Host
Description
About Penner-Ash Wine Cellars
Started in 1998 by one of Oregon’s first female vintners, Lynn Penner-Ash, and her husband Ron, Penner-Ash Wine Cellars is committed to friendships, family, and creating wines of uncompromising quality. Lynn worked more than 25 years to develop long-standing relationships with exceptional vineyard sites across six Willamette Valley AVAs, all while building her legacy as a “master blender” of the Willamette AVA. Along the way, she forged a lush and layered style of Pinot Noir. Today, Winemaker Kate Ayres carries on that legacy while fostering new relationships of her own and safeguarding the meticulous blending process she inherited from her mentor Lynn.
Started in 1998 by one of Oregon’s first female vintners, Lynn Penner-Ash, and her husband Ron, Penner-Ash Wine Cellars is committed to friendships, family, and creating wines of uncompromising quality. Lynn worked more than 25 years to develop long-standing relationships with exceptional vineyard sites across six Willamette Valley AVAs, all while building her legacy as a “master blender” of the Willamette AVA. Along the way, she forged a lush and layered style of Pinot Noir. Today, Winemaker Kate Ayres carries on that legacy while fostering new relationships of her own and safeguarding the meticulous blending process she inherited from her mentor Lynn.
POSITION SUMMARY
Under the general direction and supervision of the Estate Manager, the Tasting Room Estate Host is responsible for efficiently and effectively hosting guests and promoting the sale of wine through customer service, hospitality, education and a meaningful wine tasting experience. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers and trade.
ESSENTIAL RESPONSIBILITIES:
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
- Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
- Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
- Assists in phone and email outreach during Club shipments and new wine releases.
- Develops referral partners through business development activities to drive sales and awareness for the property.
- Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
- Offers exemplary customer service at all touch points that provides customized customer support.
- Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
- Supports trade hospitality events as needed, and other duties as assigned.
REQUIREMENTS:
- 2+ years related experience preferred in sales, customer service or hospitality.
- Knowledge of wines and ability to tell the story that promotes loyalty and sales.
- Able to work a flexible schedule including weekends.
- Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
- Outstanding ability in customer service and working with the public.
- Commitment to excellence, high standards and working effectively with a team.
- Strong organizational, problem-solving, multi-tasking and analytical skills.
- Flexibility and ability to manage changing priorities with enthusiasm.
- Must be fluent in English.
- Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.
WAGE TRANSPARENCY:
The pay for this role is up to $21.00 per hour. Compensation will be determined by candidate experience, skills, and location.
BENEFITS:
- Health Benefits – Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
- Paid volunteer time - 16 hours per year
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts!
At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.