Insurance & Claims Manager

Finance Santa Rosa, California


Position at Jackson Family Wines

Job Description 

Under the direction of the VP of Risk Management plans, organizes, administers and supervises Jackson Family Wines’ Claims & Insurance Programs including providing leadership over claims (review and processing), quantifies losses, participates in settlement negotiations, recommends loss control strategies, ensures program conformance to applicable laws and regulations, prepares required reports, and monitors and evaluates the programs activities to ensure the delivery of quality services.  Traveling to all sites and overnight stays throughout California, Oregon & Washington  is required on a frequent basis.

Essential Duties/Functions (not limited to):

Insurance Programs

  • Advise VP, Risk Management, and/or Senior Management of all potential sources of accidental loss. Supervise activities related to conservation of human, financial, and physical assets.
  • Arrange appropriate insurance protection: Determine on the basis of company policy, those exposures to be insured and those to be retained, collaborate with other departments in developing insurable values of property and determining proper limits of coverage for unmeasurable loss exposures such as liability and crime.
  • Select qualified brokers and carriers, evaluate acceptability of insurance premiums, negotiate the terms and price of insurance policies, develop insurance criteria for contractors and join ventures.
  • Loss investigation and adjustment: Review all claims, investigate losses, maintain accounting records, and negotiate settlements.  Travels to loss sites to assist with the claim process; loss valuation, and incident investigations.
  • Collaborate with other affected departments on pertinent claims matters, insurance and loss prevention aspects of worker’s compensation.
  • Collaborate with legal and real estate departments on lease and contract and purchased assets. Collaborate with legal department or pertinent claims matters, collaborate with Human Resources and other affected departments on insurance and loss prevention aspects of worker’s compensation.
  • Review and verify certificates of insurance furnished by contractors and vendors.


  • Plan, organize, administer and supervise JFW’s Workers’ Compensation and Liability Programs, including the review and processing of claims and legal documents, participation in settlement negotiations, recommending loss control strategies, instructing JFW’s management on workers’ compensation issues, and ensuring conformance to applicable laws and regulations while maintaining a high level of customer service.  Acts as an advocate and claims specialist to provide support to all stakeholders.
  • Supervise Corporate policy in risk retention and management, property and liability insurance, fire protection, security, and personnel safety, worker’s compensation, risk accounting and claims administration.
  • Works with legal counsel on coverage, claims and strategy for settlement;
  • Conducts quarterly claims review meetings with TPA, broker, attorneys & JFW representatives
  • Develop, recommend and implement workers’ compensation policies and procedures; recommend and implement goals and objectives
  • Supervise the management of employee injury cases; investigate or oversee the investigation of claims; develop strategies to handle specific cases in consultation with the appropriate parties;
  • Interface with TPA, attorneys, employees and management staff; develop and coordinate return-to-work plans; coordinate and monitor rehabilitation plans for injured employees; evaluate return-to-work medical examinations and make appropriate determinations;
  • Stay abreast of trends and innovations in the field of workers’ compensation administration and keep current on legislative and regulatory issues at the State and Federal level.
  • Identify, evaluate and assess probability and severity of losses; develop, implement, and monitor JFW cost containment strategies to prevent and minimize losses.
  • Complete required reports and records; authorize payment on medical bills, permanent and temporary disability compensation

 Risk Manager duties: 

  • Analyzes and controls exposure of loss: Keep abreast of company activities to ascertain the nature and extent of potential loss, make regular inspections of facilities, vineyards and properties, advise the most suitable and economic arrangement of fire protection, maintain close communications with all operating and staff departments to advise on insurance and loss prevention measures, and develop information on risk situations, conduct independent studies pertaining to control of hazards.
  • Manage the company’s risk management department with the following goals: Protect against financial loss resulting from:  Damage to company property; downtime and additional costs from damage to property of the company and others; liabilities for property damage or injury to employees and others.
  • Assess facility compliance with CAL/OSHA, interface with all regulatory activity.



Education and Experience:  Industry Designation - Associate in Risk Management (ARM) & Bachelor’s Degree in Finance, Business Administration or related field.  A minimum of 5 years’ risk management experience.

Knowledge of: Pertinent federal, state and local laws, codes and safety regulations including the State Labor Code, Workers’ Compensation and Americans with Disabilities Act laws, OSHA, and employment laws, procedures and regulations.

Skills/Abilities:  Must be well-organized and detail-oriented.  Ability to work well independently and as part of a team.  Self-starter with strong organizational, problem-solving and analytical skills.  Strong time management skills.  Ability to manage priorities and workflow.

  • Interpret, apply and explain federal, state and local laws, codes, regulations and proceedings, and ensure compliance.
  • Operate computer equipment, and utilize a variety of software programs at an advanced level.
  • Analyze complex administrative problems, evaluating alternatives, and make creative recommendations.
  • Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts direction and actively promoting and gaining cooperation from others;
  • Willingness and ability to adjust to changing conditions or priorities;
  • Maintain employee and patient confidentiality in accordance with HIPPA;
  • Demonstrated ability to present effective and compelling messages to individuals, groups and the public

Pay Range : (Min) $87,759, (Mid) $111,795, (Max) $135,831


  • Health insurance – medical, dental, vision, disability & life insurance
  • 401k with employer match
  • Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
  • Learning & Development opportunities
  • Wine discounts!

At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.

This job requisition and salary range are effective as of January 1st, 2023. All company job requisitions prior to January 1st, 2023 are null and void.