Operations Assistant

Operations Austin, Texas


Description

Position at Offers.com

Ziff Davis Commerce / Offers.com is looking for an Operations Assistant in the Austin, TX office to support operational teams in India. This position requires a passion for online publishing with an interest in creating and streamlining operational processes, analyzing performance data, as well as copy editing. This role also requires a strong command of written English, an exceptional eye for detail, and the curiosity and drive to identify improvements while collaborating across departments and providing feedback to our teams in India. 

RESPONSIBILITIES:

  • Perform daily detailed quality review of multiple key projects
  • Proofread and QA daily content produced by our offshore team
  • Provide actionable feedback aligned with project goals, with awareness and sensitivity to English language learners
  • Track and report established project metrics
  • Collaborate with teams and stakeholders company-wide
  • Assist with defining and executing new projects to meet changing business goals
  • Maintain and improve instructional documentation
  • Communicate with internal and external teams in a professional manner via email, Slack and Skype
  • Identify and report on performance trends, tool issues and inefficiencies
  • Use Excel, Tableau and Google Docs to track, analyze and manage project data
  • Work in multiple content management systems

QUALIFICATIONS:

  • A Bachelor’s in English, Marketing or related field
  • Excellent writing and editing skills with a sharp eye for spelling, grammar and style
  • Extreme eye for detail
  • Detail-oriented, capable of handling multiple projects at once
  • Adept in navigating ambiguity and rapidly changing or competing priorities
  • Ability to focus while self-managing goals and priorities 
  • Broad shopping knowledge and familiarity with e-commerce
    Familiar with consumer shopping trends
  • 1 - 3 years of experience working with content marketing, proofreading, copy editing or related fields
  • Ability to work in multiple content management systems
    Experience in Wordpress or similar CMS preferred
  • Ability to work in a fast-paced, high volume, data-driven setting
  • Must be a proactive and inquisitive problem solver
  • Openness to and interest in cross-cultural collaborations

NICE TO HAVE:

  • Experience with affiliate networks like CJ and Linkshare
  • Strong proficiency in Excel, including pivot tables and vlookups, as well as Google Docs
  • Basic understanding of web analytics, including Google Analytics

#LI-JS1

#Offers.com