Operations Assistant

Operations Austin, Texas


Position at Offers.com

Ziff Davis Commerce / Offers.com is looking for an Operations Assistant in the Austin, TX office to support operational teams in India. This position requires a passion for online publishing with an interest in creating and streamlining operational processes, analyzing performance data, as well as copy editing. This role also requires a strong command of written English, an exceptional eye for detail, and the curiosity and drive to identify improvements while collaborating across departments and providing feedback to our teams in India. 


  • Perform daily detailed quality review of multiple key projects
  • Proofread and QA daily content produced by our offshore team
  • Provide actionable feedback aligned with project goals, with awareness and sensitivity to English language learners
  • Track and report established project metrics
  • Collaborate with teams and stakeholders company-wide
  • Assist with defining and executing new projects to meet changing business goals
  • Maintain and improve instructional documentation
  • Communicate with internal and external teams in a professional manner via email, Slack and Skype
  • Identify and report on performance trends, tool issues and inefficiencies
  • Use Excel, Tableau and Google Docs to track, analyze and manage project data
  • Work in multiple content management systems


  • A Bachelor’s in English, Marketing or related field
  • Excellent writing and editing skills with a sharp eye for spelling, grammar and style
  • Extreme eye for detail
  • Detail-oriented, capable of handling multiple projects at once
  • Adept in navigating ambiguity and rapidly changing or competing priorities
  • Ability to focus while self-managing goals and priorities 
  • Broad shopping knowledge and familiarity with e-commerce
    Familiar with consumer shopping trends
  • 1 - 3 years of experience working with content marketing, proofreading, copy editing or related fields
  • Ability to work in multiple content management systems
    Experience in Wordpress or similar CMS preferred
  • Ability to work in a fast-paced, high volume, data-driven setting
  • Must be a proactive and inquisitive problem solver
  • Openness to and interest in cross-cultural collaborations


  • Experience with affiliate networks like CJ and Linkshare
  • Strong proficiency in Excel, including pivot tables and vlookups, as well as Google Docs
  • Basic understanding of web analytics, including Google Analytics