Customer Service Representative

Client Support Nanaimo, BC


Position at J2 Cloud Services

SRFax is an Internet Fax Service Provider that has been in business for over 15 years and is seeking a Customer Service Representative to join our team at our Nanaimo, BC office. This is a permanent, full-time position.

We are looking for a self-driven, customer-minded candidate with excellent communication skills, who is comfortable with technology and assisting others in using applications. Attention to detail is a must in order to provide exceptional customer support.

If you would like to be part of our team and you can work independently then we want to hear from you! Applications without cover letters will not be considered.


  • Answer phone and email inquiries about our services
  • Provide exceptional customer support over the phone, via chat, and by email
  • Investigate and troubleshoot customers' technical issues
  • Track and log all customer inquiries
  • Process financial transactions
  • After hours support role, weekly rotation


  • High School Diploma
  • Some Post Secondary preferred

Required Skills

  • A minimum of 1 year of Customer Service experience is required
  • Excellent communication skills (English), both written and verbal
  • Service-oriented attitude
  • Great listening skills
  • Evaluates situations effectively and pays attention to detail
  • Effective time management and organizational skills, must be able to multi-task
  • Shows empathy under all circumstances
  • Motivated self-starter looking to grow with the company
  • Fundamental computer skills
  • Solid understanding of the use of Internet, email and email programs
  • Telecommunications experience beneficial but not required

If you are interested in this position please submit your resume and cover letter stating why you feel you are suited to this position. Applications without cover letters will not be considered.