Client Success Manager - UK Time Zone - Everyday Health

Client Support New York, New York


Position at Everyday Health - Pregnancy & Parenting

Everyday Health Group’s Pregnancy & Parenting division (Babycenter and What to Expect) the world’s best-known pregnancy and parenting brands, is seeking a Client Success Manager (CSM) to join our fast-paced team. This is a critical role within the organization where you'll be given the support and tools to be a true consultant to our clients, ensuring their satisfaction and retention. This is an opportunity for someone with a customer-focused attitude who wants to roll up their sleeves and get their hands dirty in various aspects of the digital advertising space. 

As a CSM, you will manage your own portfolio of campaigns. Success will come with making yourself an expert in your clients’ needs, goals and challenges. Then crafting campaigns that satisfy those needs, exceed those goals and combat those challenges. You will oversee the launch and ensure high performance of those campaigns, providing regular feedback to your clients and internal stakeholders. As your campaigns wrap up, you will communicate their value to your clients and provide recommendations for renewal and/or new opportunities to grow the partnership. 

In addition to working with and learning from some of the most sophisticated marketers and brand names in the industry, you’ll have the added benefit of knowing that your work improves the health and happiness of millions of families around the world! 

What You’ll Own:

  • Day-to-day management of ad campaigns including set up, delivery pacing, performance optimization and tactical client communication.
  • Active participation in the creation of custom marketing programs by providing ad inventory insight, competitive pricing options, proven strategies and new ideas.
  • Coordination of the launch and execution of each campaign within your portfolio, which often means managing overlapping project timelines across multiple clients.
  • Ensuring client success by tracking performance and making campaign optimizations throughout the flight, communicating in a timely manner with clients and relevant internal teams.
  • Build and maintain a trusted partnership with your clients and internal stakeholders.
  • Prioritization of 8-12 active clients to maximize the effectiveness of EHG’s resources and drive optimum revenue.
  • Updating Salesforce with accuracy and attention to detail for your book of business, as well as monthly billing reconciliation and regular internal pacing reporting.

What You’ll Bring:

  • 4+ years of client service or account management experience, preferably in digital marketing.
  • A proven track record of success building strong relationships with internal and external customers. 
  • A passion for translating data into action and uncovering opportunities in the details.
  • Project management skills with the ability to influence, get buy-in and leverage internal resources across the organization and at all levels.
  • Self-motivated with ability to multi-task and desire to learn quickly.
  • A positive attitude that tells your clients that you’re happy to work with them.
  • Familiarity with display advertising, direct response marketing, affiliate marketing and/or lead generation. 
  • Experience with G Suite, Salesforce and Google Analytics.
  • BA/BS degree.
  • Strong proficiency in Excel and Power Point, as well as excellent verbal and written communication skills are essential.
  • Must be able to work from 7am - 3pm EST (open to remote).

Our Culture and Values

We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation.  We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.

About Everyday Health

At Everyday Health Group, a division of J2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. 

Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, 
Family Planning Support via Maven,  Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.