Client Success Manager - Everyday Health

Client Support New York, New York


Description

Position at Everyday Health - Consumer

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity
Everyday Health Consumer division is seeking a Client Success Manager to provide strategic oversight of digital advertising campaigns across the industry’s top health and pharmaceutical brands. In an energetic, fast-paced environment, you will be responsible for fostering client relationships, strategizing with Sales and Marketing on RFPs, and collaborating with Ad Operations and Audience Development to ensure advertising campaigns exceed performance goals. Your deep understanding of your clients' business objectives, strong knowledge of Everyday Health’s product offerings, and analytical mindset will shape campaign strategies through data-driven insights and recommendations. You are a results-oriented, positive, self-starter that proactively identifies opportunities to maximize client satisfaction and drive business growth.

Key Responsibilities
  • Develop media plans that strategically address client needs and campaign objectives
  • Execute advertising campaigns ensuring that the brand strategy is communicated and understood by all cross-functional groups
  • Proactively keep Management, Sales, and Clients advised of campaign and project statuses
  • Collaborate with Ad Operations and Audience Development to monitor and optimize advertising campaigns, ensuring delivery and performance against client KPIs
  • Identify up-sell opportunities and partner with Sales on renewal strategies that focus on growing business
  • Prepare and present campaign analyses including successes, key learnings, and recommendations
  • Utilize industry, client and historical campaign insights to provide consultative account recommendations both pre- and post-sale
  • Provide excellent customer service to clients and internal business partners
  • Be an expert in Everyday Health ad products, properties, processes, and the accounts that you oversee
Job Qualifications
  • Bachelor’s degree (Advertising, Marketing, or other aligned field)
  • 3+ years relevant work experience at a publisher, advertising agency, or ad tech company
  • Excellent communication and client relationship skills
  • Solid analytical ability, proven problem-solving and strategic thinking skills
  • Dynamic, results-oriented, organized and detail-driven
  • Ability to skillfully balance multiple projects simultaneously, exhibiting good judgment in how projects are prioritized
  • Exceptional at partnering with others and delivering solutions in a complex and always changing environment
Our Culture and Values

We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation.  We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.

About Everyday Health

At Everyday Health Group, a division of J2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. 

Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, 

Family Planning Support via Maven,  Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

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