Marketing Percy Street, Newcastle upon Tyne


Position at j2 Cloud Services

The Business

Communicator, one of j2 Global's digital email businesses based in Newcastle upon Tyne, is an industry leader in the provision of enterprise digital communications, providing SaaS technology solutions, strategy and expertise across the key digital channels of email, mobile, social and web.

Powered by our unique SmartSend technology, our flexible modular software suite enables customers to optimise their performance, across multiple channels, and accomplish sophisticated email marketing. We work with a range of high profile global businesses as well as smaller growing companies.

The Role:

We’re looking for a talented Designer to join our Creative Services Team. Focused primarily on designing and developing impactful emails for our customers. You’ll help design and build new email creative and templates, as well as maintaining existing assets.

The ideal candidate will have experience in designing and building emails with HTML, and be aware of the best practices used in email design. You’ll be able to create mock-ups of your designs and present them to customers confidently conveying your knowledge.

 Key Responsibilities:

  • Designing and building new email templates & modules
  • Maintaining & amending current email templates & modules
  • Log all tasks, comments, supplied document and associated effort in our workflow management system to enable effective reporting.
  • Maintain excellent working relationships with customers and colleagues
  • Proactively collaborate with colleagues to deliver specific, evidence based recommendations to optimise customer email designs.

The Person:

  • Demonstrate an enthusiastic and committed approach to work.
  • Possess a passion for sophisticated email design.
  • Be able to review, understand and challenge a brief.
  • Be calm under pressure.
  • Understand and be able to competently balance competing priorities.
  • Be willing to take ownership of delivering work on behalf of clients.
  • Be extremely organised and have good time management.
  • Have exceptional attention to detail.
  • Be proactive in seeking improvement to working practise.
  • Be confident, clear and professional communicating with customers.
  • Be able to build strong professional relationships.
  • Take a solutions-led approach to problem solving.
  • Be engaged and active in embracing the Communicator culture.
  • Be keen to learn and share knowledge to the team.
  • Have the desire to be an expert in email.



  • Knowledge & experience of building emails with HTML and CSS
  • Understanding of email marketing principles and best practices and how to apply that knowledge to design optimized email layouts.
  • A solid understanding of visual design, layout, typography and other design principles as demonstrated in a design portfolio.
  • Experience using Adobe Creative Suite, or similar.
  • Strategic thinking, prioritization skills, creativity, troubleshooting, and the ability to manage multiple projects.


  • Graphic design skills (ability to create high-quality graphics and icons)
  • Knowledge of creating interactive emails