Technical Account Manager

Client Support San Antonio, Texas Remote


Description

Position at J2 Cloud Services

Job Posting - Position Summary

Did you know Inspired eLearning is ranked as a “Best Place to Work in San Antonio”? We believe any successful company starts with employees. Here, culture is a top priority. The teams have created a transformative atmosphere that’s transparent, supportive, engaging, and fun!

Inspired eLearning is the #1 company at delivering the most effective Security Awareness training and are top-notch leaders in the industry. Our space is growing at an unprecedented rate and so is our team. At Inspired eLearning, we’re brewing something special to sprinkle onto our service.

Earlier this year… we’ve lifting off a brand-new Technical Account Management team! IeL is looking for a handful of experienced, motivated folks that are interested in creating their own destiny in making this new team a success. The right candidate will have an insatiable appetite to understand and solve for the “why”, grow lasting partnerships and friendships with customers, and above all, advocate care for customers.

Interested, or know anyone else that is? We’d love to hear from you. Apply today!

Technical Account Manager – What would you do day-to-day?

  • Keep customers. This is your bread and butter.
  • Deliver the best customer experience in the industry.
  • Talk, text, and chat with your customers. You’ll be doing this a LOT as the primary point of contact.
  • Find customer’ Key Business Objectives (KBO) and pair them up with the right products
  • Define value. Deliver value.
  • Onboard and deploy award-winning content and solutions.
  • Project manage ProServe.
  • Be an expert problem solver, manage escalations, lead playbooks, and rally teams as needed
  • Touch every customer every 60 days or less.
  • Mentor your teammates on playbooks, customer lifecycle management, and share best practices.

Our ideal candidate will have a strong work ethic, proactive & positive attitude and be comfortable tackling any challenge. We are a small, nimble team with upward growth and development potential. If you're looking for an opportunity that will grow you professionally in the cybersecurity training industry, then we are that place.

Cybersecurity awareness training is a growing trend for employers to implement, and Inspired eLearning is the innovative pioneer of this industry – come check us out!

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