Application Support Analyst, DevOps

Engineering Percy Street, Newcastle upon Tyne Remote - United Kingdom


Position at J2 Cloud Services

Application Support Analyst


The world isn’t standing still, and neither is J2. We’re moving quickly and taking bold steps to serve our customers’ evolving needs. That’s why now is an exciting time to join our team and be part of an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as a team in service of our customers and communities.

J2’s Campaigner product empowers our customers to drive sales and revenue using multi-channel marketing automation by creating personalized, 1:1 interactions through powerful email & SMS automation workflows that drive incremental revenue, engagement, and increased customer life time value.  With nearly 4 BILLION emails & SMS messages being sent from this SaaS product every month, you will have the opportunity to work on a high volume and highly scalable platform in the latest and greatest technologies.

The Campaigner team at J2’s Moz Group is looking for an Application Support Analyst to join the Campaigner® Technical Operations team! This job calls for an experienced System Administrator who is eager to master the details of a complex multi-tier SaaS application.  You’ll help grow our business and brand by ensuring the high quality and performance of our platform.

This is a remote position, located in the UK and covering the UK time zone.  During training there will be an initial requirement to work US East Coast hours (13:00 – 21:00 UK)  


What You Will Do:

  • Monitor and manage 24/7/365 SaaS system to ensure and enhance reliability and availability.
  • Analyse application and service issues to identify and triage issues, recommend and implement corrective actions.
  • Deploy servers, virtual machines, containers, OS, application packages and updates.
  • Manage DNS and load balancing.
  • Manage software license and SSL/TLS certificate renewal.
  • Participate in agile ceremonies.
  • Take on-call support on a rotation basis.


Experience We Want To See:

  • Management of Windows Server 2012 R2 and later
  • Active Directory and Domain Controllers
  • llS with .Net 4.7+
  • Use of SQL Server 2014 or later with ability to create ad hoc queries
  • PowerShell scripting
  • Configuration and support of SaaS environments
  • PKI (certificates and SSL/TLS)
  • Management of AWS services
  • Kubernetes and Rancher
  • TCP/IP networking, DNS, load balancing


Nice to Have:

  • SMTP (PowerMTA)
  • Hyper-V
  • Octopus, Jenkins or Puppet deployment
  • Linux administration

About J2 Moz Group:

J2’s Moz Group, a division of J2 Global (NASDAQ:JCOM), is a leading Internet information and services company consisting of a portfolio of brands across digital media and cloud services. Our Moz Group business includes Campaigner, iContact, Kickbox, Moz and