Customer Service Porting Specialist - Remote

Client Support Los Angeles, California


Position at J2 Cloud Services

Customer Service Porting Specialist

We are looking for a self-driven, technically-minded candidate with excellent communication and organizational skills. Attention to details is a must in order to assist with inventory management and provide exceptional customer support. Interface with customers and with eFax Corporate® enterprise and inside sales reps, customer service, billing, legal, engineering, and other j2 departments to fulfill customer porting requests and assist with account maintenance

Job Duties

  • Manage the porting of customer numbers.
  • Work with multiple phone carriers and coordinate between the end user and the carrier on a consistent basis
  • Submit and check statuses of submitted pending port requests
  • Send, scan, collect, organize, and update customer data; save and update customer's files
  • Contact customers by email and phone to communicate their porting statuses
  • Follow up with all customers to communicate incomplete or missing paperwork
  • Return any phone messages and reply to customers' emails.
  • Submit trouble tickets to providers for any ported number issues
  • Submit all change requests with needed rejection information received
  • Take escalated customer calls

Job Requirements And Experience

  • 3+ years of customer service experience
  • Strong MS Excel and familiarity with multiple browsers – Internet Explorer/Chrome/Firefox
  • SalesForce experience considered an asset
  • Ability to prioritize & schedule tasks.
  • Strong written and verbal skills.
  • Ability to multitask projects
  • Ability to set customer expectations in accordance with j2 guidelines
  • Excellent interpersonal skills
  • Ability to work under minimal supervision.
  • Strong familiarity with telecom porting procedures.