Account Manager, SMB SaaS

Sales Marlborough, Massachusetts


Description

Position at j2 Cloud Services

The Account Manager, SMB SaaS for LiveVault will have a unique opportunity to join a team responsible for our successful online backup service in the U.S. Your primary focus will be maintaining and building our strong SMB direct customer and channel partner presence. You will be responsible for retaining and growing the existing SMB customer base.

Job Duties:

• Responsible for all Renewal & Add On Sales to assigned, large account
  base of existing customer & channel partners in the (SMB) Small &
  Medium Business Category
• Ensure that all contract, billing and technical processes and procedures
  are maintained, reviewed and updated for all assigned customers
• Maintain regular contact with existing customer’s base to ensure that
  customer satisfaction with current solution as well as to introduce new
  solutions in the Data Protection Portfolio.
• Own the contract and contract renewal process for all existing customers.
• Aware and in pursuit of opportunities for account growth and additional
  business
• Provide regular two-way communication between customers and
  LiveVault support and operations team. Relay customer feedback to team
  in order to improve our processes.


Job Requirements and Experience:

• 3+ years in a SaaS technical account management role working with a
  large account base of both direct and partner channel customers.
• Experience in SaaS Data protection is a plus
• Highly organized and efficient, with a proven ability to think strategically
  and execute plans
• Excellent people skills with the ability to form strong relationships with
  partners
• Excellent writing and communication skills
• Very computer literate with Microsoft Office, email and internet skills
• Proven ability to act on own initiative
• Excellent time management skills and ability to prioritize work under
  pressure
• Strong technical Account Management experience with a proven track
  record in supporting, retaining, and growing a customer base utilizing
  SaaS Solutions