Network Operations Technician Candidate Pool

Information Technology Hollywood, California


Description

Position at j2 Cloud Services

Our NOC is a 24/7 year-round operations team. While we may not have a specific opening at this time, our Network Operations Center team is always looking to get to know great talent in advance of our openings.  By submitting your resume to this posting, you are making us aware of your interest to be considered for future roles.  Please note that we monitor submissions and contact individuals with skills and experience that align with current and future team needs. While we do this in as timely a manner as possible, there may be several weeks between submission and contact. 

The successful individuals will perform tasks including but not limited to the following functions: 

Monitor, notify, fix and escalate alarms related to production systems. Adhere to the shift schedule for the NOC Team and comply with all company and department policies.

Document issues using the Ticket Tracking System and follow the Escalation and Notification Process. Participate in Change and Release Management activities.

Develop and maintain documentation for NOC operations. Constantly improve the alerting of supported systems by adding, removing or revising alerts to better reflect the current platform operations or as requested by management.

Accurately track hours worked using the time and attendance process. Prepare and publish shift turnover reports.  Work with Customer Service, Tier 1, Tier 2 and Tier 3 support groups to continually refine and improve the escalation and notification process. 

 Troubleshoot & perform basic system administration tasks for Windows and Linux Servers, and Cisco equipment.  Ensure that all open tickets are appropriately updated within established time frames. Drive the Tier 1, Tier 2 and Tier 3 groups to resolve problems within established SLAs and OLA’s. 

 Job Requirements

  • Must be willing and able to work any of the 3 shifts.  On-call and shift based work is required. 
  • 3+ years of experience with Windows Server Administration and/or Linux, Unix or a similar OS
  • 3+ years  of experience with monitoring tools such as HP OpenView, Zabbix, SolarWinds, Gomez is a plus
  • Multi-tasking, self-motivated and project-oriented.   Project Management experience is a strong plus.
  • Ability to work individually, within a team, and with other groups.
  • Excellent verbal and written communication skills are required.  Candidate must be well versed in Microsoft Office and will be required to develop process documentation. 
  • Bachelor’s Degree and Technical Certifications are a strong plus
  • IT Help Desk experience is a plus.