Client Success Director - SWZD

Sales Austin, Texas


Position at Spiceworks

***In terms of logistics, all interviews will take place over phone or video due to the coronavirus. With this in mind, the position will start remotely, but will transition back to the office in the future. ***

About Spiceworks Ziff Davis:

Spiceworks Ziff Davis (SWZD) is the trusted global marketplace for connecting technology buyers and sellers across all marketing channels. We provide the valued information IT and business decision makers need to research, buy, and manage technology while delivering the intelligence and insights technology brands need to create and sell better products and services. By combining the breadth and depth of the Spiceworks Community with expert content, trusted 1st party data, and proven lead generation capabilities, Spiceworks Ziff Davis is uniquely positioned to help technology buyers and sellers to grow their businesses.

Who you are:

Been in digital advertising long enough to know the difference between a good online campaign and a great one? Looking to take your career to the next level working directly with clients to turn fresh ideas into killer campaigns? SWZD wants you! We’re looking for a Client Success Director who can help powerhouse tech brands meet and exceed their marketing goals.

You’ll work collaboratively with our Sales and Delivery teams to execute smart, effective campaigns that help our channel clients achieve their goals while driving and growing our own exponential revenue. Oh, and you’ll enjoy the roller-coaster ride of it along the way!  Ready to join the team? Apply now!

Your day-to-day (as a Client Success Director, you will):

  • Run regular client meetings to discuss campaign progress, strategy, optimizations, and determine upcoming goals enabling you to secure renewals and cross-sale to directly impact annual revenue goals
  • Build great relationships with OEM Clients and their Channel Partners while consistently providing best practices for their SWZD advertising and marketing campaigns
  • Deliver regular campaign reports and QBRs summarizing current performance and recommending ideas for optimization to improve results over time
  • Work with internal sales and delivery teams to ensure all aspects of a campaign are performing at or above benchmarks and established KPIs
  • Consult and knowledge-share on all SWZD products. When clients have questions, they come to you for answers
  • Prioritize and manage multiple, complex projects concurrently without breaking a sweat
  • Learn from senior members of the team


What does it take to do this job?

  • 3 - 5 years in a client facing, account management, project management, client services, or customer success role
  • Experience in account management and managing B2B relationships
  • Strong Client Management skills including soft skills, strategic thinking, and active listening.
  • Ad agency experience preferred (digital ad or media agencies)
  • Knowledge of the channel industry and the relationship between OEMs their channel partners (VARs and technology resellers)
  • Experience analyzing data from multiple sources and understanding how to use that information to strategically improve campaign performance and secure renewals.
  • Solid understanding of online advertising standards, tools, and best practices
  • Keen organization and prioritization skills
  • Desire to join a diverse team of smart, driven, energetic, positive, fun, committed Spiceworkers
  • Proficiency with Excel, PowerPoint, Google Slides and Sheets.
  • Familiarity with or similar CRM system is preferred
  • Commitment to excellence: it’s not just how you do your job, it’s who you are


Location: SWZD is a “Work from Anywhere” company.

We value productivity over location, so this position may be performed from anywhere - a significant benefit for both the company and the individual team member. SWZD has offices in Austin, New York, Chicago and London, though physical attendance is at the discretion of employees and their managers.