Product Manager, Cloud Backup and DRaaS System Integration

Product Management Marlborough, Massachusetts Rochester, New York


Description

Position at j2 Cloud Services

The Product Manager, Cloud Backup System Integration plays a key role in solution integration and customer experience improvement of j2 Global®KeepItSafe® service line. The product manager owns the functionality and workflow definition of KeepItSafe® customer portal. She/he is a thought leader and a subject matter expert with deep understanding of customer needs and competition landscape. The product manager works closely with sales, marketing, customer services, and engineering team to implement KeepItSafe® customer portal. She/he provides cross-functional leadership to the team to deliver outstanding customer experience and to achieve business and financial targets. The product manager manages day-to-day interactions between KeepItSafe® team and technology partners to ensure seamless technology and process integration. This role supports KeepItSafe® domestic and international business to capture growth opportunities in existing and emerging markets.

Job Duties:

  • Compile market and customer research to understand competition landscape and customer needs
  • Define product functionalities and workflows to optimize customer experience and to meet business objectives
  • Exercise effective leadership and influence skills to lead internal cross-functional team and external partners to deliver the product
  • Work with technology and go-to-market partners to establish seamless system and workflow integration
  • Coordinate and compile product performance and business statistics to support engineering and business decisions
  • Act as the subject matter expert for KeepItSafe® solutions to support marketing and sales team achieve their goals and objectives

 

Job or Project Requirements and Experience:

  • Minimum 2 years of Product Management experience with definition, development, and workflow improvement for multi-tenantSaaS products
  • Familiar with service-oriented architecture (SOA) system design and integration
  • Knowledge and experience of Agile Development is a must
  • Experience with Managed Service Providers or cloud backup and disaster recovery solutions is a plus
  • Strong leadership skills working with cross-functional teams and business partners
  • Proven ability to influence without formal authority
  • Excellent written and verbal communications with professional and technical audiences
  • Bachelor’s degree required
  • Advanced professional degree or MBA a plus
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