Senior Account Manager

Sales Drexel Hill, Pennsylvania


Description

Position at J2 Cloud Services

Manage the existing fast-growing customer base; build strong relationships with channel partners & upsell/cross-sell new backup products to the existing base.

Excel Micro's innovative cloud services arena focusing on our Email Security products, Spam Filtering, Email Archiving, Email Encryption, Web Security etc. The candidate will manage the existing fast-growing customer base, build strong relationships with channel partners & upsell/cross-sell new backup products to the existing base.

Job Summary:  

Working in a fast-paced sales environment in the innovative cloud services arena focusing on our Email Security products, Spam Filtering, Email Archiving, Email Encryption, Web Security etc. The candidate will manage the existing fast-growing customer base, build strong relationships with channel partners & upsell/cross-sell new backup products to the existing base.

Job Duties:  

  • Manage the existing fast-growing customer base; build strong relationships with channel partners & upsell/cross-sell new backup products to the existing base.
  • Provide sales support across all assigned partners. Sales support can consist of product webinars, pre- sales conference calls etc.
  • Responsible for account renewals and managing the customer retention program.
  • Build and expand account intelligence for opportunities for account growth and new business.
  • Maintain regular contact with existing customer base and ensure that customer issues are dealt with in an efficient manner, working closely with the Sales and Support teams;
  • Must be available to travel for face-to-face visits with your top 30 Customers to conduct business reviews, prospect, uncover and close Opportunities
  • Provide regular two-way communication between customers and the Excel Micro team.  Relay customer feedback to team in order to improve our processes.
  • Review, monitor & report on sales and retention performance by channel
  • Ability to meet deadlines and quotas set by management
  • Strong computer skills. Must have experience with Salesforce;
  • Be open to training and following direction.

Job Requirements and Experience:  

  • Documented results from similar position, with at least 5-8 years business sales with professional IT cloud services and IT-security products.
  • Excellent written and verbal skills.
  • Goal and result oriented, with experience in valued based selling.
  • Structured and analytical and able to leverage existing and new professional network relations to identify leads and opportunities.
  • Positive, customer-focused service-minded attitude.

j2 Cloud Services is an Equal Opportunity Employer.

We are located in Drexel Hill and offer:

  • Competitive Salary and Bonus
  • Medical, Dental, and Vision Insurance
  • Life Insurance and 401k
  • Paid Time Off and Paid Holidays

About Excel Micro:

Excel Micro is a j2 Global® company focusing on Cloud based email security services for businesses. It offers a unique environment that fosters individual growth and rewards performance, while offering the benefits and opportunities of a successful global Cloud company. The work environment is fast-paced, challenging, and fun. You will be working in the innovative cloud services arena focusing on our Email Security products, Spam Filtering, Email Archiving, Email Encryption, Web Security etc. 

Founded in 1991, Excel Micro is considered one of the industry’s premier Software-as-a-Service distributors partnering with leading providers of best-of-breed cloud solutions. By establishing relationships with market leaders focused on security and compliance, Excel Micro takes the burden out of having large minimum commitments, and gives resellers the opportunity to take advantage of a program built for resellers without any huge upfront costs. Excel Micro’s approach is to provide our partners with a single point-of-purchase for the industry’s top security solutions, with round-the-clock sales and technical support from headquarters based outside.

About j2 Cloud Services:

Founded in 1995, j2 Cloud Services (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.

The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.

 The Digital Media Division, created with j2 Cloud Services' November 2012 acquisition of Ziff Davis, Inc.

As of December 31, 2016, j2 Cloud Services had achieved 21 consecutive fiscal years of revenue growth.     

For more information about j2, please visit www.j2global.com

#j2CloudServices
#LI-KB1