Consensus Cash Apps & A/R Inquiries Manager

Finance Remote - United States


Position at J2 Cloud Services

This position is responsible for managing the day-to-day cash application team and managing all A/R related customer inquiry email and voicemail boxes, as well as identifying and driving process improvementsThis individual will collaborating with the Sales Operations, billing/collection and accounting teams on a daily basis. Personal activities will include leading a team in designing, implementing, and ensuring compliance with policies and procedures, as well as streamlining effective cash application processes. This role will require a proven ability to drive change and automate manual processes in order to post cash consistent, timely and accurately, as well as managing and adhere to department SLA requirements for responding to customer inquiries. 

Job Duties:

  • Supervises the staff and daily operations of the cash application and billing inquiries functions
  • Sets department objectives and performance goals; monitors work performance to determine staff resources utilization; establishes work performance standards and adjusts staffing levels as needed
  • Define, improve, and ensure compliance with the company's cash application standardized and automation objectives to ensure a streamlined cash application processes can be scaled globally
  • Define, improve, and ensure compliance with the company's billing inquires standarized and automation objectives to ensure a streamlined cash application processes can be scaled globally
  • Build and run various reports for the team and various internal customers. Analyze customer payment information to provide recommendations and data to various internal customers and to ensure accurate understanding of payment and customer trends
  • Serve as customer escalation and resolution point for cash application and billing inquiry related issues and disputes
  • Improve, monitor and enforce cash application policies and procedures, and ensure they evolve appropriately as the company scales
  • Ensures payments received for all services are entered in the system and allocated properly
  • Develops operational and volume metrics and analyzes them on a monthly basis.  Makes appropriate staffing recommendations based on volume
  • Recommends and implements process improvements

Job Requirements and Experience: 

  • 5+ years’ experience in Billing/Cash Application Operations, preferably in a SaaS environment
  • Strong leader with the ability to mentor and effect change in an organization
  • Oracle Fusion experience preferred
  • Salesforce experience preferred
  • Ability to work effectively with cross-functional teams
  • Strong written and verbal communication skills and strong listening and interpersonal skills
  • Keen attention to detail
  • Highly self-motivated and directed, able to work independently

This is a remote/office-based position which may be performed anywhere in the United States except within Colorado.