Client Success Associate - Ziff Davis

Advertising San Francisco, California


Position at Ziff Davis

The Client Success Associate is embedded within our Operations team and is responsible for taking ownership of products and processes that make client campaigns run smoothly. We are looking for eager and detail-oriented individuals that are able to work closely with sales, internal support groups and clients. The Client Success Associate position has a heavy emphasis on data quality, campaign administration, reporting and tasks in Excel and Salesforce. As the main point of contact for all delivery questions, this role is essential to company growth and client retention.

About the company: ZD B2B is a leading provider of research to technology buyers and high-quality leads to IT vendors. Ziff Davis B2B has access to over 50 million in-market technology buyers every month and supports the company’s core mission of enabling those buyers to make more informed business decisions.

About the Job

  • Manage the logistics of all campaigns through internal content management tools. This includes: campaign creation, uploading/editing content, and ensuring fulfillment.
  • Provide client support for all campaigns, including delivery, pacing, quality feedback, troubleshooting and ad hoc requests.
  • Work cross-functionally with our Operations, Sales, Product and Finance teams.
  • Accurately report numbers for revenue recognition. This involves crediting returns on time and updating all systems/reports for invoicing purposes.
  • Analyze current processes and incorporate changes to respond to evolving business needs.

About You

  • Demonstrates critical thinking skills, a desire to learn, and the ability to collaborate.
  • A problem solver with strong attention to detail, ability to multitask and prioritize responsibilities.
  • Excellent Excel skills for formatting data and reporting purposes.
  • Experience with Salesforce and client management is strongly preferred
  • The successful candidate will demonstrate strong initiative, a desire to learn, and ability to work independently while being a team player.
  • Must be able to interface with all levels of client management to guide them through Ziff Davis’ processes towards a return-on-investment.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.