Desktop Support Engineer - Everyday Health

Engineering New York, New York


Description

Position at Everyday Health - Division

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Desktop Support Engineer is responsible for providing direct IT support and maintaining an outstanding level of customer service to our New York office employees as well as remote employees. We are looking for an excellent problem solver and team player that understands the importance of collaboration but can also take direction and drive the resolution of issues to completion with minimal supervision. This team player will be interfacing with internal staff from entry level to the Executive Team via chat, remote support tools, telephone, email, and in person desk-side support.   

Key Responsibilities 

  • Install, maintain, support applications, hardware and peripherals running on Microsoft Windows and Apple MacOS systems.
  • End-user desk phone setup and troubleshooting, both physical handsets and softphones 
  • Provide hardware break/fix support and warranty support for desktops, laptops, tablets, smartphones, and peripherals.
  • AV (audio visual) support for meetings, both on prem and remote, primarily Google Meet and Zoom. 
  • Resolve and complete all assigned tickets in an efficient and accurate manner.
  • Comply with all established IT support SLAs and ticket response guidelines.
  • Create and maintain technical documentation
  • Escalate tickets per department procedures.
  • Provide first-level support for user accounts issues.
  • Coordinate activities with service desk, network services, or other IT team
  • Assist in planning and executing IT Help Desk related projects.
  • Provisioning and troubleshooting of user accounts.
  • Logs all work activity via the IT ticket system.

Qualifications:

  • 2-3 years hands-on experience with direct customer support in a technical environment.
  • Certificate, Associate or Bachelor's Degree from college or technical school preferred; or equivalent combination of education and experience.
  • Experience installing Windows Operating Systems (latest windows OS) Knowledge of MAC OS preferred.
  • Skilled in MS Office applications and their usage.
  • Experience with the Microsoft Active Directory, DNS, DHCP, GPO, NTFS permissions.
  • Experience with Endpoint Patching.
  • Knowledge of imaging systems, MDT preferred.
  • Experience with Google Workspace(formerly G Suite) administration.
  • Knowledge of Microsoft InTune/AutoPilot a plus.
  • Experience supporting Cloud and SaaS Applications and SSO.
  • Practical understanding of networking concepts such as IP addressing, client VPN, and Wi-Fi.
  • Ability to lift or move goods up to 50 lbs. a distance of several feet.
  • Server OS experience is a plus.
  • Excellent level of verbal and written communication skills in English, as well as interpersonal skills.
  • Ability to read and understand written technical specifications for hardware and software products, as related to IT Help Desk support needs.

Additional:

  • Must be able to work in our office in New York City.  This is not a remote position
  • J2 Global requires employees who work in any J2 office to be fully vaccinated against COVID-19.  
  • Ability to work on-call rotations when necessary/5 day work week may include weekends on occasion

Our Culture and Values

We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation.  We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.

 

About Everyday Health

At Everyday Health Group, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. 

Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven,  Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. 



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