Collections Agent (Temp)

Finance Santry, Dublin


Position at j2 Cloud Services

We are seeking a full time temporary Collections Specialist to join our European team on a 4 months basis. The position reports into the Accounts Receivable Manager for J2 Global Ireland based in Santry, Dublin 17.

Job Duties:

  • Responsible for billing, collections and cash applications
  • Liaising with sales on a weekly basis in order to manage monthly suspensions and closures of unpaid accounts
  • Reporting collections and outstanding AR balances to the AR Manager
  • Liaise with the external collections agency to ensure collection targets are achieved
  • Monitor all customer queries, investigate and allocate to the appropriate function necessary & respond to all queries in the agreed SLA
  • Develop and maintain good working relationships with external customers as well as internal colleagues
  • Follow up on cases with debt collection
  • Ensure credit/write-off process is being managed in line with company policy
  • Assist with testing and projects as required
  • Process improvements

About you…

  • Strong experience in collections/ accounts receivable
  • Experience using medium to large accounting packages, knowledge of Oracle Financials is a plus
  • Must have excellent MS Excel skills and be proficient in Word
  • Ability to multitask under pressure in a fast paced working environment
  • Excellent customer service skills
  • Must be detail oriented with strong communication and analytical skills