Chargeback Fraud Analyst

Finance Hollywood, California


Position at j2 Cloud Services

Responsible for investigating and ensuring all credit card disputes and/or chargeback matters are dealt with in an effective and timely manner and that all efforts are made to challenge the potential loss and recover funds whenever possible. Carry out fraud investigation specifically related to online payments of end users involving detection and prevention of fraudulent transactions and minimizing losses. 

Job Duties:

  • Work on fraud queues for various products using current fraud tools and ensure all suspicious transactions are reviewed in a timely manner.
  • Analyze fraud and chargeback systems to recognize patterns that may relate to fraudulent activity and make recommendations to improve business processes.
  • Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
  • Research and analyze all reported chargeback cases and make recommendation to improve business processes associated with online credit card fraud and chargebacks.
  • Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service team or other sources and ensure all related records/documentation are maintainge.
  • Ensure chargeback processes and procedures are documented and maintained.
  • Investigate suspicious alerts/notifications from various credit card banks and departments.
  • Monitor and analyze chargeback levels for the various card types and provide regular reports on fraud and chargeback levels to senior management.
  • Research and process customer requests for refunds and credits.
  • Prepare deposits for customer checks received and post the payments to customer accounts for various subsidiaries.
Job Requirements and Experience:
  • 3 + years’ experience as in a related field such as eCommerce and/or Financial Services
  • Strong analytical skills and ability to work with limited direction
  • Prior experience in electronic payment fraud, risk operations, chargebacks or credit card industry
  • Experience in reporting and data analytics, able to synthesize and/or simplify data, ideas, models, processes or systems.
  • Extremely detail oriented
  • Ability to make effective decisions and to think analytically
  • Excellent communication and organizational skills
  • Customer contact experience and ability to work well under pressure managing multiple priorities
  • Experience as fraud analyst in the internet transaction processing industry is preferred
  • Advanced skills in Microsoft Excel, Word, Outlook and Internet usage
  • Ability to perform in a fast pace environment
  • BS/BA degree in related field is required