Corporate Support Advisor - French speaker

Client Support Santry, Dublin


Position at j2 Cloud Services

The successful candidate will play a key role in the growth of j2 Cloud Services. The Customer Service Advisor reports to the Call Centre Manager and is a key member of EMEA Customer Service. This position will be responsible for dealing with customers and potential customers of j2 Cloud Services. Enthusiasm and energy are critical attributes for the position. Prior experience in a call centre or similar position is essential.

Job Duties:

  • Technical Support for Corporate Customers
  • Responsible for answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills.
  • Assist the sales and account management team in dealing with customer queries
  • Develop and maintain knowledge of  the company’s products, services, policies and procedures
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
  • Report accurately on calls inbound and outbound, record calls and call details on company systems.
  • Responsible for contacting customers regarding customer service issues specifically with a view to retaining our active customers
  • Other duties assigned

Job Requirements and Experience:

  • Fluent English and French. Other European languages like Italian, Spanish or German would be a plus.
  • Previous call centre or customer service experience is preferred
  • Experience of a B2B environment
  • Ability to work within a structured framework whilst respecting customers’ expectations and the needs of the business
  • Previous experience in dealing with high value and demanding customers
  • Demonstrate the ability to have in-depth knowledge of multiple products to a high level
  • Ability to work independently and as part of a virtual team
  • Excellent communication skills (oral and written)
  • Strong PC skills, as well as applications like Excel, Word, Outlook