Mutli-Lingual Retention Specialist - French speaker

Client Support Santry, Dublin


Position at j2 Cloud Services

What to expect:

We are looking for a Multilingual Retention specialist to join our growing j2 Global® team.

The individual needs to be someone that wants to experience a role that will help them develop a wide variety of skills through a broad range of business activities. We are seeking energetic, resilient and talented customer facing staff- to join our expanding customer retention team!

You must be fluent in English - as well as fluent in French, other languages will also be a plus (ideally German or Italian).

This position is located in Santry, Dublin and the business operating hours are 8am to 5pm (Monday to Friday).

So what’s involved:

•Key role in achieving the company’s retention Goals & Strategy
•Working within the Customer Service Organisation, to keep existing customers happy and active in our customer base
•Inbound & outbound telephone calls to customers to discuss their service and package offerings & to keep them as active customers
•Strong sales/retention skills are key to this role
•Ability to work to goals, targets and within time-line
•Positive attitude to be shown at all times
•Creative mind when it comes to developing new strategies and activities to improve
•Experience in sales, retail or customer facing role a key
•Strong Incentive plan to reward high performers
•Someone that possesses a goal-oriented mind-set with an understanding on Individual Performance & Outcomes

About us:

At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for and environment that rewards your best work.

j2 Global offers competitive salaries, health benefits, and company-sponsored events. If you are seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you. We offer a fun and friendly working environment where individuals are given the opportunity to learn, grown and build on their skills.

j2 Global® Ireland is a provider of internet services with millions of customers worldwide. Every day, over 11 million satisfied customers across six continents rely on j2 Cloud Connects breakthrough brand, eFax®. As the world leader in digital faxing, eFax enables businesses to send and receive faxes by email from anywhere using their computers, tablets - even mobile phones. j2 Cloud Connect continues to transform the way business is done with our revolutionary voice services as well: eVoice®, our affordable virtual phone system, and Onebox®, for unified communications.