Web Designer

Client Services Morrisville, North Carolina


Position at iContact

Web Designer

Since 2003, small and medium sized businesses worldwide have achieved significant results by turning to iContact’s best-in-class email marketing solutions and knowledgeable team members. With scalable tools to serve the needs of high-volume senders, professional marketers, and even businesses new to email, iContact’s easy-to-use technology ensures that every customer has what they need to succeed.


IContact is searching for an individual with a passion for design and ability to focus on revenue impact. The ideal candidate understands layouts, responsive capabilities, and technologies that support successful email marketing campaigns. The Web Designer must be a natural communicator with a knack for helping internal and external clients visualize their design project while providing their creative expertise to help ensure all parties agree on the details. Their instinct should be to reach out and communicate with clients, coworkers and team members.



  • Responsible for planning, coordinating, and provisioning the iContact Design Services’ offerings (including, but not limited to: Custom Templates, PDF Document Conversions, repairing HTML, custom sign up forms).
  • Interact with external customers, Sales, Support, and Client Services on gathering specific information for the design request. 
  • Coordinate with clients to ensure expectations are set.   
  • Follow-up and testing with client to support an exceptional end user experience.
  • Documentation of all completed work through CRM and consistent and clear communication with internal stakeholders.
  • Partner with other departments on internal projects.
  • Perform other duties as assigned


  • Strong HTML knowledge and aptitude, particularly in the difference between email HTML versus web HTML
  • Graphic Design experience
  • Minimum 3 years of college, training, or equivalent experience (bachelor’s degree preferred)
  • Excellent knowledge and aptitude of CSS (Inline, Embedded and External styles)
  • Some knowledge of JavaScript
  • Operational knowledge of Dreamweaver and Photoshop
  • Proficiency with Microsoft Office Suite
  • High customer service and technical support skills
  • Very good interpersonal communication skills on customer interaction
  • Ability to maintain confidentiality with sensitive customer and internal information
  • Strong interpersonal, written and oral communication skills
  • Proven ability to effectively prioritize and execute tasks in a team-oriented, collaborative work place
  • Self-reliant, articulate, approachable and comfortable with a rapidly changing environment


iContact strives to offer a range of benefits to all employees.  These benefits include:

  • Medical, Dental, Vision, Life and Disability Insurance
  • 401K with matching
  • Flexible Spending Account


We also have some “just for fun” benefits that help make iContact a great place to work.   Some examples of these benefits would be:

  • Casual work environment
  • Gym on-site
  • Game Room
  • Free Food & Drinks



iContact practices equal opportunity without regards to race, religion, national origin, sex, sexual orientation, disability, citizenship, genetic information or any other characteristic protected by Federal, State or Local laws.

This policy applies to all personnel actions in all job classifications as well as to all terms and conditions of employment. It includes, but is not limited to, such areas as hiring, training, promotion, discipline, compensation, termination, benefits, transfer, layoff, recall and recreational programs.

As an equal opportunity employer, iContact, is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Dylan Carver at 919-433-0727 for assistance.