Consensus Collection Team Lead

Finance Remote - United States


Description

Position at J2 Cloud Services

We are looking for an A/R Collection Team Leader.  The ideal candidate is a self-starter with great attention to detail and customer service skills; accounts receivable experience required. The ability to be flexible with daily responsibilities, work independently but also in a lead in a team environment is very important.

Key Responsibilities include but are not limited to:

  • Guide day to day work of existing collection specialist, ensuring the right accounts are being handled in according with our collection process & policy
  • Lead weekly sales and support escalation and credit hold meetings
  • Update and prepare weekly collection reports
  • Monitoring customer account details for non-payment, delayed payments and other irregularities. Researching and resolving payment discrepancies.
  • Following up on past-due accounts and collect payments, both via email and phone contact. Developing and maintaining relationships with customers to expedite collections.
  • Under the supervision of the collections lead and/or management, negotiating payment arrangements, working with third party collections, and recommending write-offs.
  • Maintaining, reviewing, and analyzing A/R aging report with periodic status updates with the account management team.
  • Assisting with other tasks as assigned by collections lead or management, and supporting the AR team with ad hoc projects. Be a team player!

Qualifications:

  • 5+ years of Collections and AR experience
  • Detail-oriented & organized with the ability to multi-task but also prioritize tasks in a high paced environment at a company growing in revenue.
  • Ability to be flexible and share job duties when needed (team oriented)
  • Knowledge of billing procedures and collection techniques
  • Excellent verbal and telephone communication skills
  • Proficiency with Excel, MS Office; Knowledge of Oracle, Great Plains & SalesForce is a plus
  • Data & time management skills


This is a remote/office-based position which may be performed anywhere in the United States except within Colorado.
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