Account Coordinator - Health eCareers

Sales Denver, Colorado


Description

Position at Health eCareers

The Account Coordinator role is the primary contact for our transactional clients post sale.  This critical role is responsible for developing long term client relationships and providing end to end account management including - ensuring user adoption, providing responsive product support, proactively aligning products with client needs, driving usage across the client portfolio of products, securing high client satisfaction/retention through renewals and timely, accurate fulfillment of client purchased products.

This role is ideal for candidates who enjoy consultative selling, are achievement-orientated and believe in performance rewards for exceeding monthly sales goals through strong collaboration with clients and internal stakeholders. The ideal candidate is success-driven, fast-paced, works well in a diverse team and enjoys a dynamic and ever changing environment.

Essential Duties/Responsibilities

  • Retain and grow sales and usage with existing clients to exceed all team usage and sales goals within assigned accounts/territory
  • Develop strong, long-lasting relationships with existing clients, to foster trust and understanding of customer’s needs
  • Ensure adoption and usage of the full value of client’s products by delivering a consultative, solution-oriented account management approach
  • Proactive client communication including upcoming events, updated product features/functionality, monthly reporting and quarterly business reviews
  • Timely, accurate fulfillment of purchased products/services
  • Accurately forecast and report monthly, quarterly and annual sales, usage, activities and pipeline to management on a timely basis
  • Plan/execute Partnership Performance Reviews for larger transactional customers
  • Primary point of contact for transactional client support and issue resolution
  • Manage renewals on non-strategic transactional accounts
  • Coordinate/collaborate with Account Representative on renewals on larger strategic transactional accounts
  • Utilize Salesforce to accurately document and monitor all activities
  • Drives regular client contact initiatives from within the team
  • Familiar with the healthcare market trends as well as healthcare industry as a whole

Supervision

  • No direct reports.

Job Qualifications

  • Required Knowledge, Skills and Attributes
  • Demonstrated success in uncovering sales growth opportunities within existing clients.
  • Desire and skilled ability to develop and maintain strong, long-lasting relationships with high level executives and decision makers over long periods of time.
  • Advanced ability to communicate and negotiate professionally and effectively, in-person, over the phone and in writing.
  • Experience presenting to individuals, groups and executives in-person and over the phone/email/Internet.
  • Ability to work independently, as well as collaborate within a team.
  • People-oriented, solution-oriented, goal/results-oriented.
  • Ability to prioritize and manage multiple responsibilities.
  • Proficiency in using the Internet, MS Outlook/Word/Excel/PowerPoint and CRMs (Salesforce)
  • Ability to travel to clients and/or tradeshow as required (25%).
  • Required Education and/or Experience
  • Bachelor’s degree in business, marketing, or related field or equivalent experience required.
  • 2+ years of current sales and/or account management experience or equivalent where a significant portion of compensation is tied to sales/ quota attainment, preferably in the healthcare and/or recruitment/advertising markets.
  • Recent experience with contract execution with executive level decision makers.

Working Environment/Physical Activities

Office environment; 25% travel required .

 

NOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job in order to meet business needs.

#HealtheCareers
#LI-CL1