Email Campaign Executive

Client Services Percy Street, Newcastle upon Tyne


Description

Position at J2 Cloud Services

Email Campaign Executive

Newcastle upon Tyne, England, United Kingdom

Overview:

Campaigner offers a robust system to help sophisticated marketers build effective high ROI multi-channel marketing campaigns. Campaigner enables businesses to drive sales and revenue using advanced marketing automation, intuitive reporting, and powerful personalization through email and SMS.

As an integral part of the Managed Services team, you will deliver breakthrough results for our customers with the provision of sophisticated email and SMS marketing campaigns, with strong content and design skills. You will work in collaboration with colleagues across the business to deliver evidence-based advice and strategy to optimise our customers’ email marketing campaigns.

In addition to our customers’ email marketing campaigns, you will contribute to the account  strategy of our customers, working closely with the Account Management and Customer Success teams to ensure each managed service customer has an effective and KPI-driven plan in place  which will assist in customer growth and retention.

Responsibilities:

  • Creation of email marketing campaigns, including HTML build and editing, content amends, data imports and segmentation, and campaign deployment
  • Copywriting, graphical editing and campaign ideation
  • Delivering high quality customer-facing work, using our internal quality control measures to ensure minimal customer amends/complaints
  • Following defined customer processes in the deployment of email and SMS marketing, particularly around data control procedures
  • Campaign management of multiple campaigns at one time, including customer communication on campaign timings, deadlines, obstacles and resolution
  • Liaise with Sales to estimate pricing for prospective clients, and answer technical questions during the sales process
  • Customer relationship management
  • Management of weekly customer campaign meetings on work-in-progress and briefing the wider team on upcoming projects
  • Accurate task and document management on our internal workflow (Trello) 
  • Understand your customers’ goals and proactively identify ways that the company can contribute to those goals
  • Regular review meetings, via telephone or web conferencing, with each customer taking responsibility for their NPS score and feedback distribution to the team
  • Ensure customer projects are managed through to completion internally to a high standard, whilst having continuous dialogue with the customer 
  • Provide weekly progress reports to the Manager of Client Services
  • Ability to demonstrate J2 Global’s values on a daily basis: Ownership, Innovation, Collaboration, Empathy, Delivering Results

The ideal candidate will be:

  • Ability to work 11am - 7pm GMT every Tuesday and Wednesday (and sometimes Thursday) to bridge the gap between international customers’ working hours
  • Working knowledge of HTML, Adobe Creative Suite (specifically Photoshop)
  • Excellent at project management and task completion
  • Passionate about sophisticated email marketing and content creation
  • Good at managing multiple campaigns at any one time
  • Comfortable with change and scoping out opportunities for business growth
  • Ambitious with impeccable focus
  • Strong at attention-to-detail and making sure things are not only right but of extremely high quality
  • A self-starter, leading strategy and leaning on our team of experts when needed
  • A solutions-led problem-solver
  • Proficient in the following: Microsoft Office Suite, Gsuite, Trello
  • Preferably hold knowledge of digital communications and email marketing industry and always eager to learn more
  • Strong analytical mindset and an ability to analyse campaigns

We believe in the cultivation of a community based on the principles of growth. Across four countries, we have created communities that persevere towards inclusive growth. At the core of our individual communities is a common agenda of delivering quality service.

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